With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
The Business & Operations Manager (VP) provides business and operational leadership for the Brand & Marketing function, ensuring seamless execution of business processes, commercial strategies, and operational governance. This role acts as a key partner to executive leadership, translating strategic priorities into actionable operational plans that drive efficiency, scalability, and profitability. The position oversees financial performance, risk management, and technology enablement while fostering a high-performance culture and embedding continuous improvement practices across the marketing ecosystem.Job Description
Key Accountabilities:
Strategic Operational Leadership
Develop and implement operational strategies aligned with Brand & Marketing priorities and organisational objectives.
Translate strategic plans into executable workflows that enhance productivity and scalability.
Commercial Strategy & Business Performance
Design and implement commercial strategies to support revenue growth and market expansion.
Monitor and report on KPIs, identifying trends, risks, and opportunities to improve profitability.
Process Optimisation & Continuous Improvement
Lead initiatives to streamline processes, reduce costs, and improve service delivery.
Embed operational excellence frameworks and drive adoption of best practices.
Financial Oversight & Resource Management
Manage budgeting, forecasting, and financial performance for Brand & Marketing operations.
Ensure optimal resource allocation and cost efficiency across campaigns and projects.
Market & Competitive Intelligence
Conduct market assessments and competitor benchmarking to inform strategic decisions.
Integrate insights into operational and commercial planning.
Risk Management & Compliance
Ensure adherence to regulatory, legal, and internal policy standards.
Proactively identify and mitigate operational risks through robust governance frameworks.
Technology & Systems Management
Oversee implementation and optimisation of operational systems and tools.
Drive digital enablement to support data-driven decision-making and reporting.
Stakeholder Engagement & Team Leadership
Build strong relationships with internal and external stakeholders to foster collaboration.
Lead, mentor, and develop teams to create a high-performance culture.
Education and Qualifications:
Bachelor’s Degree, Advanced Diploma, or B Tech [NQF 7]
Field of Study (Preferred):
Marketing
Business Operations
Strategic Management
Work Experience:
5 - 12 years experience in a specific capability of importance to the bank, including a track record of 3 years in a people management position.
Exposure to process design, optimisation, quality management, customer centricity, technology and data-driven decision-making is preferred.
Proven success in leading operational strategies and managing cross-functional teams.
Demonstrated experience in financial planning, risk management, and compliance.
Strong background in process improvement and change management.
Familiarity with digital tools and operational systems for workflow optimisation.
Competencies:
Leadership Competencies:
Strategic Thinking
Business Acumen
Communication
Influence
Leadership
Delivering Results
Adaptability
Collaboration
Decision-Making
Knowledge & Skills:
Operational planning and execution
Process optimisation and service design
Customer experience management
Performance measurement and reporting
Governance and compliance
Digital tools and platforms
Data analysis and insight generation
Team leadership and development
Strong understanding of financial management, budgeting, and performance analysis.
Advanced knowledge of governance, compliance, and risk management frameworks.
Proficiency in leveraging technology and business intelligence tools for operational efficiency.
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised