Senior Manager, Business Application Management

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Reporting to executive leadership within Financial Crime Risk Management, the Senior Manager, Business Efficiency Enablement & Delivery Governance is accountable for enterprise‑level oversight and enablement of business‑led efficiency tooling, ensuring solutions deliver immediate value to business users while remaining aligned with TD’s risk, control, audit, and governance frameworks, and long‑term strategic direction.

This role operates as a Senior Manager and strategic integrator, responsible for shaping how tactical, interim tools and workflow solutions are designed, governed, tested, and adopted by Canadian business partners within FCRM- particularly where global strategic platforms are planned but not yet available.

In addition, this role provides people leadership for a small, specialized team of technical and delivery enablement resources, accountable for supporting the design, build, testing, and operationalization of business‑led efficiency solutions. The Senior Manager sets clear direction, priorities, and performance expectations for this team, while ensuring work is delivered in a manner consistent with TD’s risk appetite, control standards, and delivery practices.

The role carries material accountability for judgment, influence, and risk stewardship, and requires regular engagement with senior leaders, global functional partners, and control stakeholders.  While the role does not require hands‑on development, it demands deep fluency in the technology delivery lifecycle, strong credibility with technology and development teams, and the ability to effectively lead and direct technical resources through influence, prioritization, and sound delivery judgment.

This position is not a large‑scale IT program role.  It exists to ensure that rapid business enablement is achieved without introducing unmanaged risk, technical debt, or fragmentation, and that interim solutions are consciously designed to transition to global strategic replacements.

Key Accountabilities

Enterprise & Shareholder Accountability

• Provide enterprise‑level oversight of business‑facing efficiency tooling used across FCRM and partner functions.
• Ensure tactical solutions deliver clear business value while protecting TD from operational, regulatory, and reputational risk.
• Exercise independent judgment to balance speed, control, and long‑term sustainability.

Delivery Enablement & Oversight

• Set expectations and provide oversight for multiple concurrent, business‑led tooling initiatives.
• Guide scope definition, delivery approach, and sequencing in partnership with business owners and development teams.
• Act as a senior escalation point for delivery, dependency, or risk issues that require cross‑functional resolution.

Leadership & Influence

• Oversee and lead a highly complex and diverse reporting function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Manage employees in compliance with all human resources policies, procedures, and guidelines of conduct
• Operate as a trusted thought partner to executives and senior leaders across FCRM and partner functions.
• Influence outcomes through strong relationships, credibility, and sound judgment rather than formal authority.

• Model TD leadership behaviors and act as a steward of TD’s risk culture.

Governance, Risk & Control Leadership

• Define and apply audit‑defensible, proportionate governance frameworks for tactical and interim solutions, consistent with TD control standards.
• Ensure decisions related to interim tooling are:
  • Documented and defensible
  • Transparent to control partners
  • Explicitly positioned relative to strategic roadmaps

• Lead engagement with Internal Audit, Risk, and Compliance partners where tooling introduces new risk considerations.

Testing, Adoption & Operational Readiness

• Establish expectations for robust, risk‑based testing and validation, appropriate to the nature of the solution.
• Ensure solutions are operationally viable, clearly owned, and understood by business users.
• Confirm that interim tooling includes clear transition or decommissioning paths tied to global strategic delivery.

Global Alignment & Strategic Representation

• Act as a senior Canadian representative in discussions with Global functional and technology partners.
• Ensure Canadian business requirements, constraints, and regulatory expectations are clearly articulated and considered.
• Influence global direction by grounding discussions in operational reality and control requirements.
• Ensure local enablement efforts do not undermine or pre‑empt global strategy.

Job Requirements

Experience & Capability

• Extensive experience in business enablement, delivery governance, or enterprise‑level project / initiative oversight within large, complex, regulated organizations.
• Demonstrated ability to influence across functions, including technology, risk, and global partners.
• Strong understanding of technology delivery lifecycles, controls, and operational impacts (without requiring hands‑on development).
• Proven ability to operate effectively in ambiguity and make sound, defensible decisions.

Technology & Innovation Orientation

• Strong interest in technology‑enabled business efficiency and automation.
• Exposure to AI, analytics, or machine‑learning‑enabled solutions is an asset; strategic assessment capability is more important than technical depth.

Education

• Undergraduate degree required.
• Graduate degree is an asset.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet