At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.
To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.
If you believe in developing a better tomorrow, read on.
About the Role
This role sits at the intersection of education technology, AI and insurance distribution.Product Strategy and Vision
Contribute to the development and maintenance of a 12–24 month product roadmap aligned with Group and BU priorities.
Conduct competitive benchmarking of global insurtech, edtech, and AI solutions (e.g., Mindtickle, Duolingo) to inform feature development.
Define and track KPIs/OKRs, presenting them to critical stakeholders (e.g. Group EXCO, BU EXCO); publish PRDs for engineering teams.
Maintain and prioritize the product backlog, including features, enhancements, bug fixes, and technical tasks.
User-Centric Design and Requirements
Facilitate workshops and surveys with agents, agency leaders, bank RMs, and employees to gather insights. Translate user feedback into actionable product requirements and user stories.
Prioritize features using data-driven models (e.g., NPS, training-hour reduction, conversion uplift).
Maintain configurable script libraries and ensure relevance across markets.
Delivery and Growth Execution
Act as the single point of contact between end users (agents, bank partner RMs, employees), innovation business partners and engineering squads.
Co-create sprint goals, write user stories, define acceptance criteria, run demos and sign-off releases; ensure high level of uptime and low voice latency.
Monitor post-launch performance metrics (e.g., uptime, voice latency) and support scalability initiatives
Conduct training for end users to ensure proper usage.
Assist in identifying adjacent use cases (e.g., bancassurance, group insurance) and support go-to-market experiments
Financial and Non-Financial Measures
Financial
Sales-conversion uplift
VONB improvements in the distribution channels from assigned products
Non-Financial
Effective cross-functional partnerships with BUs & Group Functions
Successful implementation of agreed product plans both locally and regionally
Robust product development backlog and roadmap
Communication Requirements
Internal
Work across multi-functions within Group Office and the Business Units particular within Group Innovation Office and assigned Group Function(s)
Strong interpersonal and communication skills, including the ability to communicate effectively and build trusted relationships with all levels of staff and external contacts
External
Coordinate with Technology Providers and Business Consultants
Minimum Job Requirements
Bachelor’s degree or above in Computer Science, Education Technology, Finance, Psychology or related field.
5 to 10 years of product-management experience with proven success in scaling 0-to-1 products in education, SaaS or AI.
Solid understanding of life/health insurance or retail banking sales processes; possession of financial or project related certificate is advantageous.
Hands-on exposure to AI voice, NLP, emotion analytics, gamification or LMS; comfortable reading SQL / Python logs to debug issues.
Experience with role-play, VR/AR training or conversation-AI products in financial services.
Demonstrated success in multi-country product localization and regulatory compliance.
Growth-hacking track record that improved user retention highly.
Personal experience as an insurance or financial adviser (MDRT/COT/TOT) is a plus.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
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