Senior Learning Facilitator (Fixed Term Contract)

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Linked to Learning Experience Developer (N)

The Senior Learning Facilitator independently delivers the full learning cycle, from needs analysis and content design through to facilitation, adoption support, and impact evaluation. The role focuses on creating engaging, practical learning that translates new ways of working into sustained behavioural change and measurable adoption.

Operating in a fast‑paced project environment, the Senior Learning Facilitator applies strong instructional design capability, creative problem‑solving, and initiative to deliver high‑quality, easy‑to‑apply learning solutions. The role emphasises social learning approaches and facilitation that drive utilisation, behaviour change, and clear business outcomes, with individual accountability for delivery.

This role operates visibly within the business and requires confidence in presenting ideas, facilitating discussions, and engaging peers and senior stakeholders in project settings. The incumbent proactively builds relationships, initiates collaboration beyond the desk, and is comfortable influencing without formal introduction. The role suits someone who thrives in dynamic environments, adapts quickly to changing priorities, and challenges traditional approaches to learning. They take ownership from concept to execution and are deeply learner‑centred, focused on practical application and meaningful impact.

This fixed-term role supports a major strategic change programme running until December, focused on enabling contact centre servicing employees through targeted, high-impact learning. The role supports the implementation and adoption of new systems and ways of working through practical, applied learning solutions. It is a design‑ and change-focused project role, operating in a fast-paced transformation environment

Key Result Areas:

Learning Design:

• Conducts training needs analysis.
• Designs and develops learner-centric, practical learning content aligned to project milestones and business change requirements.
• Translates complex process, system, or service changes into clear, consumable learning assets that employees can immediately apply.
• Applies adult learning principles and creative design approaches to improve engagement and retention.
• Rapidly prototypes, tests, and refines learning solutions in response to business feedback and evolving project needs.
• Works closely with SMEs, project teams, and stakeholders to ensure learning supports successful adoption of change.
• Pilots learning material before formal implementation.

Personal Effectiveness:

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening own individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.
• Ability to multitask without compromising quality of delivery

Learning Delivery:

• Enables effective transfer of learning through job aids, performance support tools, and targeted learning interventions.
• Supports learners and leaders during change by reinforcing new behaviours and ways of working.
• Partners with the business to identify risks to adoption and proactively addresses these through learning and support solutions.
• Presents formal, informal, standardised, and customised learning interventions.
• Deliver learning and development interventions to meet current and future organisational needs in line with the business unit operating plan, group learning and development framework and national skills development agenda. 

Learning Effectiveness:

• Gathers feedback and insights to continuously improve learning solutions during the project lifecycle.
• Assesses whether learning interventions are supporting behaviour change and business readiness.
• Shares insights with project and learning stakeholders to improve impact and adoption.
• Report on learning impact in the business using the Kirkpatrick model of evaluation.
• You will join a team of highly motivated learning experts, and a creative flair and eagerness to apply adult learning principles will be an advantage.

MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

• Proven experience designing learning content for operational or servicing environments.
• Demonstrated experience supporting business or process change through learning.
• Strong instructional design skills with the ability to simplify complex information.
• Comfortable working under pressure in fast-paced, project-driven environments.
• High levels of initiative, ownership, and resilience.
• Matric (required).
• Learning & Development, OD, ETDP or related qualification (advantageous).
• Exposure to change management principles or a change-related qualification (advantageous).
• Be flexible and willing to work weekend or extended hours as when needed.

ADDITIONAL QUALIFICATIONS/EXPERIENCE (REQUIREMENT)

• Experience using Microsoft 365
• Adobe Creative Cloud
• Articulate 360
• Specify experience with other design tools

ADDITIONAL QUALIFICATIONS/EXPERIENCE (ADVANTAGEOUS, NOT REQUIRED)

• PowerBI
• Vyond
• SharePoint design
• Whiteboard
• Power Automate

COMPETENCIES REQUIRED

• Critical thinking
• Customer First
• Market analysis
• Executing
• Innovation
• Leading with Influence
• Learning
• Relating
• Strategy

Skills

Adaptive Thinking, Computer Literacy, Data Analysis, Data Compilation, Data Management, Digital Literacy, Educational Program Design, Evaluating Information, Executing Plans, Human Capital Management Systems, Learning and Development (L&D), Learning Design, Online Learning, Oral Communications, Professional Presentation

Competencies

Collaborates

Communicates Effectively

Develops Talent

Ensures Accountability

Manages Complexity

Plans and Aligns

Tech Savvy

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

22 March 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!