Senior Learning Design Professional

Position Overview 

The Senior Learning Design Professional leads the design and development of engaging, effective learning experiences that drive performance improvement for Medicare Advantage sales agents and agency partners. This role requires deep expertise in instructional design, eLearning development, and adult learning principles, combined with the ability to translate complex Medicare regulations and sales strategies into accessible, actionable training content. 

Key Responsibilities 

Learning Solution Design & Development

• Analyze learning needs through stakeholder consultation, performance data analysis, and needs assessments to determine appropriate learning interventions.  

• Design and develop multi-modal learning solutions including eLearning modules, instructor-led training materials (slide decks, facilitator guides), performance support tools (meeting-in-a-box, job aids), microlearning assets, and mobile learning experiences that reflect diverse representation and are accessible to all learners. 

• Write clear, measurable learning objectives, and design performance assessments that validate learning transfer and business impact. 

• Create storyboards, scripts, and interactive eLearning courses using industry-standard authoring tools (Articulate Storyline, Rise, Vyond, Cornerstone). 

• Develop visual assets and multimedia content that enhance learner engagement and knowledge retention while meeting WCAG 2.1 AA accessibility standards. 

• Ensure all learning content meets compliance requirements for Medicare Advantage and maintains CMS regulatory alignment. 

• Design content that accommodates multiple carriers' products, policies, and processes (Humana plus 10+ other insurance carriers). 

• Write authentic and valid knowledge assessments. 

Learning Facilitation 

• Facilitate engaging virtual instructor-led sales skills and leadership training as well as ad hoc team building exercises. 

Stakeholder Partnership & Consultation 

• Partner with subject matter experts, compliance leaders, sales managers, and agency principals to gather content requirements and validate accuracy. 

• Conduct consultative needs analysis to determine whether learning solutions are necessary or if alternative performance interventions are more appropriate. 

• Present design concepts and prototypes to stakeholders, incorporating feedback while maintaining instructional integrity. 

• Educate stakeholders on adult learning principles and evidence-based instructional strategies. 

Quality Assurance & Continuous Improvement 

• With our organization effectiveness progressional, track and analyze training program effectiveness through learner satisfaction surveys, knowledge assessments, completion rates, and performance metrics. 

• Conduct regular content audits to ensure materials remain current with Medicare regulations, product updates, and industry changes. 

• Implement iterative improvements based on learner feedback, performance data, and evolving business needs. 

• Maintain content version control and documentation in SharePoint and our learning management system (Cornerstone). 

Learning Technology & Innovation 

• Leverage Cornerstone LMS capabilities to deliver personalized learning paths and track learner progress. 

• Utilize collaboration tools (Microsoft Teams, SharePoint, Zoom, Lucid Chart, PowerPoint) to facilitate content review processes and knowledge sharing. 

• Explore and recommend emerging learning technologies. 

• Contribute to learning design standards, templates, and best practices documentation. 

Team Culture & Working Environment

About IFG and Our Team  

Innovative Financial Group (IFG) is a subsidiary of Humana that operates as a field marketing organization (FMO), selling Medicare Advantage and supplemental insurance products from 10+ carriers—not just Humana. Our learning design team supports IFG's call center agents and agency partners, creating training that helps them navigate multiple carriers' products, regulations, and sales processes. 

We're a newly formed team building IFG University from the ground up—we've selected Cornerstone as our LMS, we're designing our content strategy based on comprehensive stakeholder research, and we're establishing processes that will scale. This is a unique opportunity to shape the foundation of a learning function and make a lasting impact. 

What We Value 

• Collaboration over silos: We break down barriers between Marketing, Training, Communications, and Learning Design. 

• Learner-centricity: We design back from what agents need, not what's easiest for us. 

• Data-informed decisions: We measure what matters and continuously improve. 

• Intellectual curiosity: We embrace complex subject matter and find ways to make it accessible and digestible. 

• Inclusive leadership: We create space for diverse perspectives and challenge assumptions respectfully. 

• Agility: We move quickly, learn from experiments, and adapt based on feedback. 

• Friendly and Fun: We interact with others in a positive way and know that learning should be enjoyable! 

Work Model 

• Remote work with up to 10% travel for team meetings, training delivery, or stakeholder sessions 

• Collaborative team culture with regular synchronization and knowledge sharing 

• Opportunities for professional development and skill building 

• Supportive leadership committed to your growth and success 

Our Commitment to Inclusion & Accessibility  

Every member of our team is responsible for creating learning experiences that reflect diverse representation and are inclusive and accessible to all learners. This includes: 

• Designing content that features diverse learner personas and scenarios. 

• Ensuring all digital learning materials meet WCAG 2.1 AA accessibility standards (screen reader compatibility, captions, color contrast, keyboard navigation). 

• Using inclusive language, interrogating biases, and avoiding assumptions about learners' backgrounds, abilities, or experiences. 

• Creating multiple pathways for learners to demonstrate knowledge and accommodate different abilities and learning preferences. 

• Continuously seeking feedback from diverse learner populations to improve inclusivity.