Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the role
The Client Advisor is a highly experienced professional, responsible for supporting and/or leading the delivery of complex client engagements and acting as a trusted advisor to clients. Oversee work on behalf of the client, covering all aspects of BAU system support, project analysis, launches and conversion implementations.
The role provides strategic direction, delivery leadership, and subject‑matter expertise across high‑value or high‑risk engagements, while also contributing to the development of team capability, delivery excellence, and commercial growth.
This role operates with a high degree of autonomy and influence, shaping client outcomes with knowledge, experience and applying best practices for internal, client and partner systems.
Key Responsibilities
Support / Lead the delivery of complex, multi‑workstream client engagements, ensuring outcomes are delivered on time, within scope, and to agreed quality standards
Act as a client‑facing advisor, building trusted relationships with executive‑level stakeholders
Provide expert guidance across Total Issuing Solutions offerings and delivery methodologies
Identify and manage delivery risks, issues, and dependencies, escalating appropriately and driving resolution
Mentor and coach consultants and senior consultants, supporting capability development and knowledge sharing
Contribute to solution design, scoping, and to pre‑sales activity and client proposals and execute deliverables as defined by a Statement of Work (SOW)
Establish and maintain a strong partnership with the client, may include senior leadership
Understand the clients internal infrastructure, as it relates to a specific SOW
Guides the client through change processes and eliminating barriers and mitigating risks where possible
Identifies training / knowledge transfer needs for the client throughout SOW execution
Drive continuous improvement by contributing to delivery standards, tools, and best practices
Collaborate effectively with internal stakeholders including Sales, Product, Technology, and Client Management
Key Accountabilities
Successful delivery of high‑complexity, high‑value client engagements
High levels of client satisfaction and long‑term client retention
Consistent demonstration of delivery and professional credibility
Contribution to commercial objectives through execution of SOW
Skills & Experience
Essential
Broad expertise and/or specialised knowledge in FIS Total Issuing Systems and ability to use skills to contribute to development of company / client objectives
Proven experience in ownership of a function, account or matrix management responsibility
Proven track record of working on complex client engagements and/or issues with senior stakeholders
Strong delivery, problem‑solving, and decision‑making skills
Excellent client‑facing communication and stakeholder management abilities
Experience working in matrixed, global, or fast‑paced environments
Creates formal networks involving coordination among groups both internally and externally
Ability to operate independently with a high degree of accountability
Desirable
Experience within payments, fintech, financial services, or regulated environments
Prior experience supporting pre‑sales or solution design activities
Experience contributing to development or delivery optimisation initiatives
Informal or formal leadership experience (coaching, mentoring, or leading workstreams)
Qualifications
Degree‑level education or equivalent professional experience
Typically, a minimum of 8 years industry / TIS system specific experience require
What we offer you
A modern, international work environment and a dedicated and motivated team
A broad range of professional education and personal development possibilities – FIS is your final career step!
A competitive salary and benefits
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in financial services & technology
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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