Senior Lead Business Execution Consultant - Enterprise Root Cause Analysis – Executive Insights Lead

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About this role:

Wells Fargo is seeking a Senior Lead Business Execution Consultant.

In this role, you will:

• Act as a Business Execution advisor to leadership to drive performance and initiatives, and develop and implement information delivery or presentations to key stakeholders and senior management
• Lead the strategy and resolution of highly complex and unique challenges related to Business Execution that require solid analytical skills, extensive knowledge of Business Execution, and understanding of business, delivering longer term and large scale solutions
• Provide vision, direction, and expertise to senior leadership for implementing innovative and significant business solutions that are large scale and cross organizational
• Lead team meetings or steering committee to facilitate decision making and support implementation of recommendations and plans
• Strategically engage with all levels of professionals and managers across multiple lines of businesses and serve as an experienced advisor to the leadership
• Provide direction to a cross functional team using business expertise

Specific responsibilities include:

Required Qualifications:

• 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3 + years experience with customer experience tools and methodologies (journey mapping, Net Promoter System, JD Power, Bain benchmarking). 

Desired Qualifications:

• Experience with root cause analysis and enterprise complaints/remediation processes. 
• Expertise in survey tools, benchmarking techniques, and VoC analysis. 
• Proven ability to synthesize research into actionable insights and influence senior leaders. 
• Advanced analytical skills and experience interpreting large, complex data sets and qualitative inputs. 
• Exceptional executive communication skills, including building high-impact decks and influencing through candid conversations with all levels of leadership. 
• Comfortable with ambiguity, passionate about customer and employee experience, and intensely curious.
• Advanced PowerPoint and data visualization skills.
• MBA or advanced degree.

Job Expectations:

• Ability to travel up to 10% of the time

• This position offers a hybrid work schedule

• Only hiring at locations posted

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$139,000.00 - $239,000.00

Posting End Date:

7 Dec 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.