Senior Key Account Manager

Job title: Senior Key Account Manager 

Location: Philadelphia  

World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero!

As Senior Key Account Manager, you’ll contribute to JM’s mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future.  

The role: 

As a Senior Key Account Manager you will help drive our goals by: 

• Presents recommendations to the RSD for the development of the customer strategy, via enhanced customer insight from key contacts. Provides direction, based on feedback from the customer, to influence the technology roadmap for their customer.  

• Responsible as the key point of customer contact within the customer scope for the appropriate customer level contacts as defined by the RSD. Serves as a trusted advisor in order to build and maintain long-term, strategic relationships. Serves as the voice of the customer in Clean Air.  

• Develops and executes negotiation strategies for key initiatives, including quotations, commercial excellence, customer change management, and other customer-specific topics. Leads the negotiation with the customer on major projects, to maximize benefit to JM.  

• Leads Sales Plan and budgeting activities within the customer scope, in support of the RSD. 

• Responsible for identifying, evaluating and mitigating risks associated with the customer account; liaise with Group Legal as and when required.  

• Drives timely technology submission and sample supply and ensures supply chain readiness. 

• Demonstrates role model behavior in cultivating strong internal relationships, knowledge sharing, and collaboration within the Global Key Account team: works to support cohesive global communications. Provides guidance to other members of the Key Account team, coaching and training on a regular basis. 

Key skills that will help you succeed in this role: 

• Bachelor’s degree in Business or a related field; an advanced degree is preferred. 

• 5–10 years of progressive sales experience, ideally within emission control or related industrial markets, with strong commercial and market understanding. 

• Proven ability to operate effectively within a multicultural, global environment and engage with international customer bases. 

• Exceptional communication, presentation, organizational, negotiation and influencing skills. 

• Demonstrated ability to build and maintain trusted, collaborative relationships with external customers and cross-functional internal stakeholders. 

• Established track record of successfully supporting and facilitating new product programs and commercial launches. 

Even if you only match some of the skills, we’d love to hear from you to discuss further! 

How you will be rewarded: