Senior IT Tech (Industrial Solutions)

Position 

Senior IT Tech (Industrial Solutions)

Location 

Arden NC

This position will be based at the BorgWarner Arden facility in Western North Carolina and will transition to a new facility in Hendersonville, NC.

About us 

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that bring together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.  

Our Culture  

We believe health and safety of our employees are top priorities, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.   

Career Opportunities  

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now! 

Job purpose 

The IT Tech Admin, Senior is primarily responsible for IT Customer environment for the new Industrial Solutions team in Hendersonville.  

 Executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility-related services (e.g. audio-visual environment, security systems, printers/copiers).  The IT Tech Admin also provides on-site support for the IT infrastructure teams as needed.   

Key responsibilities 

• IT Delivery Responsibilities 

• Design, Develop, and Lead project for new greenfield manufacturing location in Hendersonville 

• Builds and maintain good relationships with staff and IT infrastructure teams 

• Coordinate and direct vendors to complete projects and tasks 

• Ensures quality services are performed to the agreed SLA 

• Ensure that systems, processes, and methodologies specified are followed and to ensure effective monitoring, control and support of IT delivery is ongoing 

• Maintains and develops Incident, Problem and Change Management principles for the location 

• Ensures first class IT Delivery for infrastructure services  

• Ensures that remote and on-site support issues are resolved to customers satisfaction 

• Optimize and maintain the setup of processes around Service Management  

• Ensure proper support from 1st Level, maintaining quality support for the facility 

• Providing 2nd Level support and leading local Client/Infrastructure and LAN change activities  

• Design and support of Local Production/Manufacturing Connectivity  

• Printer installation, configuration & support 

• Smart hand for Hosting services (physical reboot / racking of new/old servers or other equipment) 

• Design and knowledge of technology skillset used in conference room and streaming technology 

• Support site IT Manager to interact with the IT Service Tower Owners, ensuring full support for the facility 

• Providing inputs to the IT Manager for budget, long range plan, and forecast 

• Client & Asset Service Responsibilities 

• Full lifecycle deployment for Computer Desktop & Laptop systems 

• Maintaining security life of assets in the facility, providing inputs on budgetary needs to the IT Manager for End of Security Life assets 

• Configure new and existing devices according to corporate standards for deployment 

• Desktop Application installation and troubleshooting 

• Hardware Refresh Project leadership 

• Maintains client security settings (e.g. admin rights, software installs, etc.)  

• Identifying and mitigating Cyber Risks for the facility 

• Service Desk Service 

• Support staff by phone, email, chat, etc. 

• Provide intermediate network, security and printing support, but also owning problem resolution and engaging other teams as needed  

• 2nd Level Support and troubleshooting of issues, while ensuring 1st level support are completed correctly and on time 

• Following ITIL principles in ticketing system and maintaining high SLA standards  

• Providing Service Desk metrics to IT Manager 

What we’re looking for 

• BA/BS in Information Technology related field 

• 5+ years working in Information Technology 

• Experience with Executive Support 

• Excellent Verbal Communication Skills 

• Excellent Written Skills 

• Ability to multi-task 

• Strong customer focus and service delivery 

• Process management  

• Drive for results  

• Listening and action oriented  

• Comfortable presenting technical topics to technical and non-technical associates  

• Problem solving with functional / technical skills 

• Ability to engage and work with outside vendors or partners 

• Self-motivated with strong work ethic 

• Able to work independently, leading small to medium projects or participating in enterprise, or global projects 

• Provides input to the development of key support processes or procedures 

• Ability to understand local operations but also learn and understand the global enterprise 

• Expertise and practice in a manufacturing environment 

• Cisco basics, Exposure or work with ServiceNow ticketing systems, SCCM, and Active Directory 

• USA based – availability to travel if required 

What we believe 

• Inclusion-We value diversity in people, ideas, and experiences.  

• Integrity- We believe in transparency, authenticity, and depend on each other to deliver what we promise.  

• Excellence- We contribute to our developments by seeking knowledge and sharing information.  

• Responsibility- We care about our local communities and the global environment.  

• Collaboration- We are one BorgWarner. 

Safety  

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every reasonable precaution in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor. 

Equal Employment Opportunity  

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status. 

Visa Sponsorship  

BorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis. 

No Unauthorized Referrals from Recruiters & Vendors  

Please note that BorgWarner and any of its affiliated companies do not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.