((Senior) IT Solution Manager (m/f/d)

Job Description

Are you passionate about driving digital transformation and ensuring the stability of IT systems? Join our company, where we aspire to be the premier research-intensive biopharmaceutical company. We're at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals. As a (Senior) IT Solution Manager, you will play a crucial role in managing IT infrastructure, leading projects, and fostering strategic partnerships to support our mission of saving and improving lives around the world. The position is full-time at our location in Unterschleißheim and limited to 2 years.

Responsibilities

• Ensure that IT systems run stably and meet all regulatory requirements.

• Responsible for IT initiatives from the concept phase to successful implementation and ensure continuous optimization of IT services.

• Analyze business processes and develop tailored IT solutions that are efficiently implemented.

• Build strong relationships with global and local platforms and promote collaboration for sustainable IT development.

• Contribute ideas, propose innovative solutions, and help drive the digital transformation of the production site.

Qualifications

• Experience in IT infrastructure and system management with a strong hands-on mentality.

• At least 5 years of professional experience in the IT or service environment, ideally in the life sciences industry or a production environment.

• Solid knowledge in project management and service management (ITIL Foundation certification is an advantage).

• Fluent German and English skills.

• Responsibility, independent working style, and strong communication and problem-solving skills.

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Required Skills:

Accountability, Accountability, Availability Management, Business Processes, Business Process Modeling, Business Process Re-Engineering (BPR), Change Controls, Computer Technical Support, Customer Experience Management, Digital Transformation, Incident Management, Information Technology (IT) Infrastructure, Information Technology (IT) Services, Information Technology (IT) Support Services, IT Performance Management, IT Project Implementation, Management System Development, Problem Management, Project Management, Quality Assurance (QA), Regulatory Requirements, Service Delivery, Services Management, SLA Management, Software Configurations {+ 1 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Project Temps (Fixed Term)

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

01/3/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.