We are looking for an IT Manager or Senior IT Manager to lead Caseware’s global IT function from our Toronto headquarters. This is a hands on leadership role, not a purely managerial one. You will own the strategy, roadmap, and operational performance of IT globally, while also bringing the technical credibility to get involved in architecture decisions, escalated incidents, and infrastructure challenges when needed.
You will lead a team across service desk, ITSM, infrastructure, and operations. Your two direct reports, the ITSM and Service Desk Lead and the Infrastructure and Operations Lead, each own a major functional area. Your role will be to set direction, remove blockers, develop the team, and ensure the full IT function operates effectively.
Our environment is modern and hybrid. We are cloud first where it makes sense, on premise where it matters, and continuously modernizing. Our stack includes AWS, Azure, VMware, Hyper V, Cisco UCS, HCI platforms, and enterprise systems that support our global employee base.
❗This is a Full time position
❗ This is an Existing Vacancy
This is a hybrid role requiring the successful candidate to work 3 days a week in our Toronto office, located at 351 King Street East, Suite 1100, Toronto, ON. M5A 2W4