Senior IT Customer Support Technician

Title:

Senior IT Customer Support Technician

KBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical and scientific expertise with its full life cycle capabilities to help our clients meet their most pressing challenges today and into the future.

We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 80 countries and operations in over 29 countries. KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.

KBR is looking for a Senior IT Customer Support Technician to work in our Leatherhead offices.

Role Responsibilities:

• Managing day to day responsibilities in the Leatherhead warehouse.
• Ensure day to day management of DASH incidents and requests in the appropriate queues including expediting resolution of escalated issues.
• Provide DSS support as part of the Leatherhead Tech Bar.
• Assist with the supervision of junior resources.
• Assist with support, ordering and vendor management for mobile devices.
• Coordinate with users for the replacement of lease and aged PCs.
• Follow KBR Global procedures and regional work instructions for delivery of IT services.
• Complete the configuration (build) and delivery of desktop hardware to end users on site and any potential remote users.
• Support of printing services.
• Provide completion of Desktop moves, installs and demobilizations.
• Complete desktop patching and cable work to schedule (not structured cabling)..
• Support conference and meeting rooms as required.
• Complete manual installations of software as required and when approved.
• Maintain good communication with KBR end users, customers and KBR IT regional teams.
• When appropriate, provide guidance to end-users and customers regarding company policies and best practices for IT.
• Ensure delivery of IT services follow KBR global procedures and regional work instructions.
• Ensure any asset equipment assignments and re-assignments are correctly updated within DASH following standard KBR processes.
• Provide appropriate support of voice services, associated with the Global Voice team.
• Assist in global/regional warehouse audits.
• AFE and Hardware/peripheral orders to maintain stock.
• Follow wipe and disposal processes.
• Ship equipment, work with ITCO and infrastructure teams.
• Maintain lease returns to CSI.

Skills and Experience:

• Bachelor’s degree (or local equivalent) in a related area or other equivalent professional qualification.
• A relevant number of years of practical experience in related areas such as desktop support, communications, computing systems, electronics, etc are required.
• Good level of knowledge in computer systems for hardware and software is required.
• Acceptable understanding of operating systems and Microsoft applications.
• Acceptable knowledge of network protocols and network topologies are recommended.
• Good communications skills are required.
• Ability to work independently and/or with peers is recommended and keeping management adequately informed.

Required Competencies:

• Accepts responsibility and accountability, customer focused, problem solving, good organizational skills, strong communication skills and good written and spoken English.
• Ability to follow process under pressure.

KBR Company Information

When you become part of the KBR team, your opportunities are endless. Through collaboration with our customers, we’re defining tomorrow’s challenges, then providing the solutions and services to overcome those challenges, always maintaining our commitment to total safety and reliability.

At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions throughout their entire lifecycle, from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

Working at KBR means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions and services.
 

As the needs of the world change, we’re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

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