Senior IT Business Systems Analyst

Job Description Summary

Job Description

Senior IT Business Systems Analyst

Permanent

Location: Edinburgh (We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time) 

Expected starting salary: A competitive salary from £42,480 - £49,244 depending on the experience you can bring

Closing date: 30th January 2026

Enterprise Technology is Aegon's global IT partner that provides infrastructure services, information security and global/corporate application support for Aegon's businesses around the world. From 6 locations in the US, the Netherlands, UK, and Hungary, we support 20+ country units and 24,000+ employees in the world. Our support consists of a wide range of centralised global IT services such as programming, database management, project management, Agile/DevOps, and more.

All of these teams work closely together to provide innovative and digital solutions as well as critical technology support. This is essential for enabling Aegon's businesses around the globe to be innovative, digital, and competitive, efficient, and effective, and to provide the best solutions and customer experience for our customers and shareholders.

We are currently recruiting for a Senior IT Business Systems Analyst to join our team in Edinburgh. In this role, you will play a crucial role in enhancing our systems and processes to better serve our customers. This role is pivotal in bridging the gap between business needs and technology solutions. You will work closely with stakeholders across the organization to analyse, design, and implement systems that enhance operational efficiency and deliver measurable business value.

The Business Systems Analysis team serves as a liaison between the business and IT to support the organizational goals and technology strategy. Primary areas of responsibility include business systems analysis, requirements elicitation, process improvement, stakeholder management, change management, and software implementation.

Key Responsibilities

• Business Systems Analysis
  • Define and document requirements for system functionality, performance, security, and internal controls; capture current‑state and future‑state processes for gap analysis, improvements, and training.
  • Communicate effectively with internal and external teams to ensure successful delivery of functional requirements and solutions.
  • Support technology evaluations, RFP processes, impact analysis, and feasibility studies; collaborate with vendors during selection and implementation; contribute to solution recommendations and business case development.
  • Serve as the liaison between business units, technology teams, and support teams to understand needs and align solutions.
  • Collaborate with peers across project management, process management, application management, and testing to share best practices and enhance Business System Analyst capabilities.
• Quality Assurance
  • Develop and execute test cases for functional and regression testing, track defects and drive resolution.
  • Coordinate user acceptance testing with business stakeholders.
  • Ensure all documentation and deliverables meet established quality standards and acceptance criteria.
• Operational Support       
  • Preparation of application administration documents, end-user documentation, and application training to end-users. 
  • Assist in troubleshooting and resolution of issues.
  • Utilize change management process to ensure modifications or upgrades are authorized, tested when applicable, approved, and implemented appropriately.
  • Ensure proper application monitoring is in place and reviewed. 
• Understanding risk and compliance controls and working with the compliance team to ensure controls are met and/or mitigated.
• Conforming with all regulations, policies, and work procedures.
• Limited travel may be required globally to attend internal meetings.

We’d love to hear from you if you have:

• Proven experience in requirements gathering and documenting.
• Experience with quality assurance and testing methodologies.
• Strong business process analysis and mapping skills.
• Knowledge of standard SDLC methodologies.
• Excellent communication skills and stakeholder management.
• Ability to accept and embrace change and manage through ambiguous situations.
• Demonstrate high work ethic, such as being proactive, accountable, and responsible.
• Proven experience with MS Office products (Word, Excel, Visio, & PowerPoint) as well as SharePoint.

It would also be great – but not essential – if you’ve got:

• Financial Services and Insurance industry experience.
• Experience with Data and Monitoring.
• Experience with Agile development, Scrum, and DevOps.
• Experience with cloud technologies.
• Ability to explain technical requirements to developers and provide pseudocode.

What’s in it for you?

• We’re serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us). 
• A discretionary bonus, depending on personal and company performance.
• 36 days leave per year (including bank holidays, pro-rated for part-time).

We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.  To find out more about what to expect at Aegon, visit our careers site.

Ready to take your career to the next level? Apply now!

The legal bits 

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references. 

Cifas Short Fair Processing Notice (applies to UK based candidates only).

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting www.cifas.org.uk/fpn.