Senior IT Business Analyst

Join our Manulife Bank Technology Team!

This role offers the opportunity to play a pivotal part in the evolution of our Core Banking Platform, supporting critical capabilities across Deposits, Mortgages, Payments, AML, and Fraud.

As a Senior IT Business Analyst, you will serve as a key bridge between business stakeholders and technology teams, translating complex banking processes into scalable, high‑quality solutions. Your work will directly contribute to platform stability, regulatory compliance, and improved customer experience. In this role, you will gain exposure to enterprise‑scale systems, influence meaningful change, and deepen your expertise across core banking platforms and integrations while working with diverse, cross‑functional teams.

Position Responsibilities:

• Serve as a Senior IT Business Analyst supporting the Core Banking Platform, with a strong understanding of processes related to Deposits, Mortgages, Payments, AML, and Fraud.
• Partner with business stakeholders to interpret, analyze, and document business and functional requirements.
• Translate business and user needs into clear Epics, Features, and User Stories aligned with Agile delivery practices.
• Collaborate with Engineering, Architecture, and UX teams to create system maps illustrating workflows, data flows, and integrations across current and future state platforms.
• Facilitate requirements, design, and review sessions to align stakeholders and manage changes using standard governance and control processes.
• Define acceptance criteria and support product, performance, and user acceptance testing by translating use cases into test conditions and expected results.
• Coordinate process changes, system enhancements, and product implementations, including supporting test planning and execution.
• Evaluate and recommend technology solutions that align with business needs and industry‑leading practices.
• Analyze product performance, user feedback, operational data, and market trends to identify improvement opportunities and optimization strategies.
• Conduct user research, interviews, usability testing, and A/B tests to inform solution design and enhance user experience.
• Prepare reports, insights, and presentations to communicate findings and recommendations to stakeholders and cross‑functional teams.
• Facilitate ongoing communication between business and technical teams throughout the project lifecycle to support successful delivery.

Required Qualifications:

• 5–7 years+ of experience working within core banking environments, supporting platforms related to Deposits, Mortgages, Payments, AML, or Fraud.
• Strong experience in business or systems analysis, including requirements elicitation, documentation, and validation.
• Proven ability to translate business needs into technical requirements, user stories, or product specifications.
• Experience working within Agile or iterative software development environments.
• Familiarity with system design, analysis techniques, and user testing.
• Strong stakeholder management, communication, and collaboration skills.
• Experience working with enterprise‑level systems and applications.

Preferred Qualifications:

• Experience working across multiple core banking systems with significant integration exposure.
• Experience contributing to UX research, usability testing, data analysis, or product performance evaluation.

We recognize that experience can be gained in many ways. If your background does not match every requirement exactly but this role excites you, we encourage you to apply.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, OntarioHybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.