Key Responsibilities
Provider Directory Strategy & Lifecycle Management
Contribute to the development of the multi-year strategy for integrated DSNP provider directories, ensuring alignment with enterprise objectives such as regulatory compliance, customer trust, and operational efficiency
Manage the end-to-end lifecycle of provider directories, including initial setup, ongoing data updates, quality assurance, and monthly CMS-compliant refreshes
Maintain the directories as the source of provider information across member touchpoints and channels
Content Development, Compliance & Optimization
Oversee the creation, review, and publication of directory content, ensuring accuracy, clarity, and compliance with CMS and state regulations
Implement and document processes for regular content updates in response to benefit, regulatory, and product changes
Provide expert counsel on directory production techniques, applying modern content management systems and AI-driven tools
Project Management & Integration
Coordinate project management activities by sequencing milestones, organizing resources, and tracking deliverables in collaboration with cross-functional teams and external vendors
Coordinate integration of directory data with relevant customer and provider service platforms, supporting real-time information sharing and enhanced agent experience
Cross-Functional Collaboration & Stakeholder Engagement
Partner with Legal, Compliance, Product, Marketing, and Digital teams to ensure regulatory adherence and business alignment
Establish and maintain governance models and operating rhythms for directory management, change control, and quality assurance
Facilitate communication, documentation, and knowledge transfer among partners
Measurement & Continuous Improvement
Monitor KPIs related to directory accuracy, make updates as needed ensuring compliance effectiveness and operational performance
Analyze data quality, process efficiency, and stakeholder feedback
Identify opportunities to reduce operational friction and increase compliant activation of provider data
Required Qualifications
3 years in product development, directory/content management, or compliance-driven document review
Experience gathering, validating, and managing information from multiple partners
Proficiency in Microsoft Excel with the ability to quickly learn new applications
Strong collaboration skills, with demonstrated ability to manage competing timelines and priorities among cross-functional teams
Experience facilitating meetings and translating complex requirements to clear business value
Preferred Qualifications
Bachelor's Degree
Experience with DSNP, Medicare, or Medicaid products and regulatory environments
Background in qTest or similar testing tools
PMP or equivalent Project Management certification
Familiarity with omnichannel content delivery, customer journey mapping, and digital experience platforms (e.g., Salesforce, Adobe)
Experience in highly regulated healthcare environments, with an understanding of compliance-driven content management
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 05-11-2026
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.