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Job Category
Employee SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Join our dynamic team in London (or Dublin) as a Technical Instructor focused on delivering exceptional 1:Many customer engagements and training classes, empowering individuals and organisations to leverage Salesforce's robust platform effectively. We are looking for a passionate individual who thrives on educating and guiding customers through interactive workshops and instructor classes, and at key Marketing events. You will show customers how to adopt our products using developer best practices on the Salesforce platform. As a key member of our team, you will play a crucial role in accelerating technical features and cloud adoption, while ensuring high levels of customer satisfaction and success.
Responsibilities:
Be an SME in Salesforce Core, Developer, delivering the full catalogue of training in these clouds.
Be prepared to pivot into other Salesforce clouds as business needs change and evolve
Deliver technical, high-standard 1:Many customer adoption training, tailored to various levels of expertise, including beginner, intermediate, and advanced. Deliveries range from 90 Minute Hands-on Workshops to multi-day deliveries.
Ramp up and deliver the following courses within the first year of joining our team
DEX450 Build Applications Programmatically on the Salesforce Platform,
DEX602 Program Lightning Web Components
ADX301 Automate No-Code Solutions Using Flow
Answer real-time questions from customers and provide additional resources.
Ability to explain complex features in an easy-to-follow manner
Ability to demonstrate features and functionality with hands-on demos and exercises
Held up as a standard of excellence in delivering effective, well-managed and well-facilitated classes and virtual interactive workshops
Travel as required to key Marketing events, such as Dreamforce, TDX, etc
Stay current on the latest developments in Salesforce technology, best practices, and integration methodologies.
Action Best Practice Insight, including:
Product Education
Technical Advice
Adoption Guidance
Accelerate Feature / Cloud Adoption through a 1-2-hour workshop delivery.
Cross-collaboration with the Cloud Success team, including Content Development, Delivery and Technical Support
Consistently receive outstanding customer satisfaction scores of 4.7+ (out of 5)
Maintain a teaching time productivity metric.
Required Qualifications & Experience:
A bachelor's degree in Computer Science, Information Technology, Engineering or equivalent relevant work experience in a technical field.
Overall 3+ years of experience with Salesforce Core and a minimum of 1 year of relevant work experience as a Salesforce Developer
Platform Developer I Certified
Demonstrable experience using, writing and testing Apex, SOQL, SOSL, DML, Lightning Web Components, JavaScript, CSS and code to customize a UI
Demonstrable experience using Salesforce CLI, Lightning Web Components, and Visualforce markup
Demonstrable experience of Code Builder, Git, and the Salesforce CLI in conjunction with a Dev Hub and scratch orgs
Ability to rapidly learn new and emerging technologies
Proven success leading customer-facing presentations and engagements
Experience with virtual training platforms and tools, such as Zoom or WebEx
Preferred Qualifications & Skills:
Platform Developer I certified
Able to handle objections, prioritise customer issues, and collaborate with the manager and colleagues to effectively drive resolution
Proven ability to manage time and prioritise activities while performing effectively under pressure
Support Success and Sales Teams to ensure that customers get maximum value out of the platform.
Understanding of business analysis, change management, user adoption, release management, and governance
One of the following languages is preferred but not required: Spanish, French or Portuguese
Soft Skills:
COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
EXPERTISE: Working knowledge of industry best practices and implementation experience of the Salesforce product suite
LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts
PASSION: Passionate about Customer Success and a great listener
CULTURE: Embodies an inclusive culture and is a team player that everyone enjoys working with
TRUST: Ability to earn the trust of the customer and live the company's core values
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.