Senior Installation Technician - Lighting

Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. 

The PERKS of working for Ferguson: 

• Competitive compensation 

• Incentive bonus potential 

• Safe Driver incentive 

• Benefits (Medical, Dental, Vision, Disability, Life Insurance, Wellness Programs, etc.) 

• 401(K) Retirement Savings Plan with company match 

• Paid time off (vacation, sick, personal, holiday, and parental leave) 

• Employee Assistance Programs 

• Associate discounts 

• Community involvement opportunities 

• Opportunities for growth and advancement both professionally and financially 

Ferguson has an exciting opportunity to join our Installation Team as a Senior Lighting Installation Associate. 

Our associates are detail oriented and view customer service with equal importance as technical proficiency. You will ensure the quality and completion of installations are achieved. You will also be acting as a resource to sales associates during the quotation process and after the sale. If you have strong leadership skills, are a creative problem-solver and are familiar with lighting, home appliance products or installation, this is an excellent opportunity to grow with an industry leading organization! 

Schedule: Monday – Friday 7:30 am to 4:30 pm 

Responsibilities:  

• Provide support to the other installation teams. 

• Able to perform basic lighting installation and possess the desire to learn custom lighting installations. 

• Ensure the installed lights are damage free, accurately installed according to manufacturer’s specifications, and are fully functioning. 

• Observe installations and provide feedback as part of the installers ongoing training 

• Help resolve claims and customer issues. 

• Maintain parts storage areas in the warehouses, including organization, and placing replenishment orders. 

• Maintain accountability for the cleanliness and organization of the company trucks. 

• Act as a liaison between the shipping and picking leadership in the warehouse and communicate long term needs to Area Installation Manager. 

• Perform pre-installation and post-installation inspections of jobs and effectively engage with builders, designers, and on-site customers to create a strong rapport and to promote strong customer retention. 

• Partner with Area Installation Manager to implement constructive ideas for improvement of the program. 

• Perform daily pre-trip and post-trip inspections, fuel the truck as needed, and report any problems or issues to the supervisor. 

Qualifications: 

• Prior experience with lighting, construction, kitchen, plumbing or home appliance products or installations, highly preferred. 

• Basic knowlege of tools is required. 

• Valid state issued license is required. 

• Must be at least 21 years of age. 

• Possession of a DOT Medical Card or the ability to obtain a DOT Medical Card. 

• With the assistance of lifting equipment such as stair climber, oven lifts, and/or air sled, the ability to lift 70+ pound objects frequently and 90+ pound objects occasionally. 

• Proven leadership experience preferred...you will be a go to resource for fellow installers, sales associates, and customers. 

• Ability to deliver “white glove service” to customers, excellent customer service skills are a must! 

• Document detailed job notes in a clear and concise way. 

• Mechanical skills and willingness to learn – plumbing, electrical, and carpentry skills are preferred. 

• Ability to read and interpret documents such as safety rules, operating b-and maintenance instructions, and procedure manuals. 

• Outstanding attention to detail and ability to coordinate and prioritize work. 

• Organization, time management, and problem solving skills. 

• Self-starter, critical thinker, and self-sufficient. 

• Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Teams, etc.). 

*Pre-employment drug and background screening required* 

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!