Senior Implementation Project Consultant

The duties and responsibilities of this position consists of, but are not limited to, the following: 

• Act as the technical liaison between the customer project team (including customer’s Technology function) and the Development Team resources 

• Document customer requirements and translate to internal systems and operations 

• Identify system gaps and enhancements needed to meet customer expectations 

• Convey technical requirements for B2B communication  

• Act as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements 

• Solve complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information 

• Impact a range of customer, operational, project or service activities within own team and other related teams 

• Facilitate project meetings with internal and external project teams 

• Successfully execute the Process Transformation Methodology, including: 

• Support documentation of customer expectations based on the signed contractual agreement  

• Capture the current processes of the customer 

• Document the results of the Implementation Survey 

• Lead Future State solution design based on customer requirements 

• Create process maps outlining integration  

• Document changes in roles and responsibilities 

• Identify opportunities for process improvement to increase productivity for all constituents (customer, carrier, supplier, customer’s clients, and C.H.Robinson) 

• Develop a testing plan with the customer and execute to the plan 

• Develop SOP’s and training materials, as well as conduct training on internal websites, vendor, and carrier portals 

• Collaborate with the project team 

• Coordinate with the Project Manager to push meeting notes conducted as part of project execution 

• Execute the project plan including all deliverable dates and resource requirements 

• Oversee progress of project team resources, including functional support groups 

• Contribute toward development of tools, methodologies, and presentations for Implementation 

• Assist with managing queue of helpdesk (myQ) tickets for Customer Integration Specialist and Implementation groups 

• Successfully transfer knowledge to customer account team as documented throughout project lifecycle 

• Provide support to customer account team during Go-live 

• Provide support as necessary to Business Development Team 

• Ensure compliance to SOC process 

• Other duties or responsibilities as assigned according to the team and/or country specific requirements 

Required: 

• Bachelor’s Degree from an accredited college/university 

• A minimum of 4 years of technical project management experience 

• Prior experience working with customers, vendors, or carriers 

• Previous experience with TMS software 

• Ability to work flexible hours (some weekend/late hours may be required) 

• Ability to travel up to 20% (domestically and/or internationally) 

Preferred: 

• Basic facilitation skills including but not limited to relationship management, presentation, discussion, documentation, and accountability   

• Proficient in Microsoft Office Suite of programs 

• Excellent analytical and problem-solving skills 

• Demonstrated ability to design, develop and deliver presentations for internal and external audiences at all levels 

• Has knowledge of best practices and how own area integrates with others 

• Can explain difficult or sensitive information & work to build consensus 

• Ability to collaborate effectively with subject matter experts internally and externally at all levels  

• Values a diverse and inclusive work environment