Senior Implementation Analyst

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Job Title

Senior Implementation Analyst

About your role:

As a Senior Implementation Analyst, you will independently plan, coordinate, and execute integration projects that deliver output solutions for our clients. You will partner closely with clients, Client Services, Technical teams, the Production Floor, and Project Managers to analyze complex requirements, configure solutions, and lead testing activities. Your work ensures that solutions are deployed effectively to meet client needs and optimize business processes.

What you'll do:

• Independently analyze and translate complex business processes, including current-state workflows, special client requirements, data sources, processing systems, and output format requirements.
• Serve as a trusted liaison and subject matter expert for clients and internal Fiserv partners, providing consultative guidance and recommending effective, scalable integration solutions.
• Lead implementation efforts for smaller to moderately complex projects, assuming Project Manager responsibilities as needed and proactively managing scope, timelines, risks, and communications.
• Interpret and influence future-state solutions and technical specifications, ensuring requirements are clear, feasible, and aligned with product, operational, and compliance standards.
• Collaborate closely with Development, Quality Assurance, Project Management, and Account Management teams to guide solution design and proactively resolve issues across the software development life cycle (SDLC).
• Own client setup and configuration activities end to end, serving as a point of escalation for complex configuration, data mapping, or testing issues.
• Elicit, document, and validate detailed client requirements; lead internal and client testing efforts; and support deployment planning and cutover activities to ensure successful implementations.
• Provide guidance and informal mentoring to junior Implementation Analysts by reviewing work products, sharing best practices, and supporting problem-solving to improve overall team quality and efficiency.

Experience you'll need to have:

• 5+ years of experience performing client IT implementations or integration project work, including requirements documentation and issue resolution.
• 5+ years of experience performing in-depth analysis and testing on system configurations for technology or output solutions.
• 5+ years of experience delivering on client projects using Waterfall methodology across all phases of the software development life cycle (SDLC).
• 5+ years of experience developing business process flows and contributing to technical specification documentation for technology implementations.
• Demonstrated experience working directly with external clients and cross-functional internal teams to define requirements, design integration approaches, and deliver technology-based solutions.
• Bachelor’s degree in Business, Management Information Systems, Computer Science, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• 4+ years of experience in project management using Agile methodologies in addition to Waterfall.
• Experience leading or mentoring other analysts on implementation best practices, documentation standards, and testing approaches.
• Experience with output solutions, print/statement processing, or similar production environments.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.