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Number of Positions: 1Work Location: 100% On-SitePosition Overview
About UsJob Description
Position Overview
City Year Chicago is seeking a Senior Impact Director (SID), who is responsible for the overall management and execution of the day-to-day Impact operations and achievement of service outcomes. Reporting directly to the Managing Director of Impact, the SID is responsible for collaborating with the Impact Operations and Service Senior Directors to meet all departmental goals and support the overall development and management of the staff. The SID supervises 4-6 Impact Directors who directly manage 14-18 Impact Managers, and up to 31 school partner school relationships where we deploy nearly 200 AmeriCorps into national service.
The SID oversees the implementation of all Impact aspects of the City Year Impact, including the management and accountability of Impact Directors and Impact Managers in delivering our service, identifying professional development needs and opportunities, strengthening school partner relationships and supporting the AmeriCorps member experience
The SID is also responsible for working to promote the long-term sustainability of the site, fostering strategic relationships with various stakeholders, serving on committees, and providing insight and vision as a resource catalyst. The SID also serves on the Site Leadership Team to support strategic planning for events, initiatives, and retreats to foster interdepartmental collaboration and organizational leadership. The salary range for this role is $85,000 - $95,000 annually, commensurate with experience.
Responsibilities
Impact Director Management
Coach, manage, and develop Impact Directors through weekly team meetings and one on ones, site visits to schools, performance reviews, and ongoing coaching that identifies professional development and capacity building opportunities.
Consult on meeting monthly, quarterly, and annual Impact and Service goals and administrative deadlines.
Create a strategy for the Impact Leadership Team to facilitate best practice sharing, decision making, and alignment.
Manage and consult Impact Director team regarding AmeriCorps and site compliance
Develop strategy and scope and sequence for Impact Director management and leadership development.
Lead the Impact Director team in the creation of a scope and sequence to support management and leadership development for Impact Managers.
Service Impact
Actively collaborate with Senior Service Director to support Impact training design, service quality, and data collection.
Track Impact Director portfolios to ensure data, deliverables, team progress, observations, and general service implementation are on track to meet end of year goals.
Problem solve and determine course of action with Impact Directors to ensure quality of day-to-day service implementation across all schools
Work directly with the Senior Service Director, Senior Impact Operations Director and Impact Analytics Director to support Impact Directors and Impact Managers in strategy for school deployments.
Partner Relationship Management
Maintain relationships with school principals to build sustainable and transformational partnerships across all portfolios of schools.
Oversee Impact Director relationships with principals and school liaisons and serve as supervisory contact.
Establish presence during any City Year and/or school crises and ensure proper protocols are understood and followed.
Work alongside the Managing Director of Impact to support Impact Directors to develop strategy to secure continuation of school funding allocations.
Manage Work Order, Purchase Order, and Invoice process in coordination with CPS procurement and CY HQ.
AmeriCorps Member Management, Training & Development
In collaboration with the Government Relations team, maintain site’s adherence to standards and national Impact baselines.
Collaborate with Senior Impact Operations Director to determine necessary support for AmeriCorps member accommodations requests.
Meet as needed with Impact Managers and AmeriCorps members regarding team management, accountability and standards issues, and manage disciplinary action regarding AmeriCorps members.
Consult with Senior Impact Operations Director and Impact Operations team to ensure incident and mandated reports are handled appropriately, documentation is submitted timely and accurately, and ensure the necessary follow up has occurred.
Collaborate with the Senior Service Director to ensure shared understanding and action-planning regarding AmeriCorps members’ professional development needs.
Consult with the Managing Director of Impact, Senior Service Director, Learning & Development team and Senior Impact Operations Director to develop training scope and vision for the staff and AmeriCorps members.
Organizational Initiatives & Site Support
Partner with Senior Service Director and Senior Impact Operations Director to co-own shared Impact Department convenings, such Impact Department Director and Impact Village meetings
Own/manage the hiring process for Impact directors and Impact managers to ensure the Impact Department is fully staffed throughout the course of the year.
Lead the Senior Impact Manager Track; executing on the Impact department’s goals/vision for Senior Impact Managers
Partner with the Senior Service Director to co-own the process for new and returning staff onboarding and ongoing learning and development needs.
Partner with City Year Chicago departments and staff through stakeholder engagement, event and service day participation and cross-departmental committees as needed to ensure site-wide goals are met.
Qualifications
In order to succeed in this role, an applicant must have the following competencies:
Communication: understands audience to deliver convincing and well-organized presentations; facilitates effectively to move initiatives forward; uses brand to convey mission and goals; coaches others.
Team Leadership: successfully leads diverse teams of individuals to achieve results; sets priorities and appropriately delegates tasks; holds people accountable - proven ability to engage in cognitive conflict and hold staff accountable towards their performance goals.
Talent Development: maintains intellectual capital; shares leadership opportunities; supports talent development and staffing organization-wide; proven success managing diverse teams towards a common goal.
Decision Making/Judgment: understands and manages organizational decision-making, including integration across network/departments; effectively communicates, manages, owns and champions decisions being implemented.
Strategic Thinking and Planning: develops and translates strategies into objectives, action plans and measurements, that build the capacity of the site/department.
External Relationship Development: takes initiative in establishing new partnerships and external opportunities; ability to secure commitments to organization.
Additional Required Experience and Qualities Needed:
Bachelor’s degree (BA/BS) required.
Minimum 5+ years of team management with a strong track record of results:
Travel to schools throughout Chicagoland required; must have reliable means of transportation (valid driver's license and vehicle or ability to navigate public transit).
Setting high expectations and holding self and team accountable for perform6nce goals
Proven success in developing diverse talent through performance plans, reviews and leadership opportunities
Using progress and outcome data to inform team management
Candidates with a background in education preferred.
Commitment to and experience with community service, national service and/or the development of young people as leaders.
Ability to meet deadlines, plan, and manage competing priorities in a fast paced and diverse team environment.
Tenacity and flexibility in the face of challenges; working in high-need environments.
Experience setting-up structures for effective teams and ability to delegate effectively and appropriately.
Strong track record in building and maintaining productive relationships with key stakeholders.
Occasional travel required.
Compensation and Benefits
Full-time employees are entitled to compensation commensurate with experience. Benefits for full-time employees include health insurance with a Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce.
Employment at City Year is at-will. City Year does not sponsor work authorization visas.
City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.
Benefits
Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.
Employment at City Year is at-will.
City Year does not sponsor work authorization visas.