Senior Hospital Supervisor

Lovet Pet Health is seeking an Senior Animal Hospital Supervisor to join our team! The Senior Hospital Supervisor is responsible for ensuring the day-to-day hospital needs are met. The Senior Hospital Supervisor takes an active role in training and recruitment of staff and works collaboratively with staff, doctors, and hospital leadership to reach the hospital’s cultural, financial, and operational goals.  The Senior Supervisor also works directly with the Hospital Manager to manage the hospital staff and financials.  

Benefits of being part of the Lovet team:

• 3 weeks of Paid Time Off in your first year
• 7 paid holidays
• Scrub/uniform allowance
• Health, Dental, Vision, and HSA
• Paid parental leave
• Hands on training and mentorship
• Personal and professional development and opportunities for growth

Supervisory Responsibilities:

• Acts as the supervisor during their scheduled shifts. Escalate staff and DVM needs to Regional Operations Manager. 

Duties/Responsibilities:

• Acts as a brand ambassador, always exhibiting the Lovet core values. Ensures teammates adhere to core values during shifts.

• Ensures adherence to all Lovet policies and procedures, workflows, and protocols. Follows all regulatory guidelines and requirements to ensure a safe and compliant workplace environment. 

• Assists with completion of hospital billing, payment plans, deposits, and accounts receivable for the hospital. 

• In collaboration with the HRBP, ROM and HM, creates a high-performance culture within the hospital.  Recruits, selects, trains and develops, and recognizes staff in alignment with overarching Lovet people and culture strategy as needed.  Works with HRBP and HM/ROM to resolve all people related needs and continuously reinforce core values at all levels within the hospital. 

• Provides training and mentorship to staff in all hospital positions utilizing the Lovet training protocols and operational best practices. Provides feedback in-the-moment during hospital training and documents training feedback and updates. Performs training check-ins at key milestones (30, 60, 90 days).  Works with the Hospital Manager or ROM on any performance management needs during or after the training period.  

• With Talent Acquisition team and HM, creates a “white glove” recruitment experience for all associate DVMs. 

• Assists hospital manager/ROM with staff and doctor scheduling to ensure workforce planning needs are met. Covers hospital positions as needed. 

• Ensures all client appointments are in accordance with Lovet guidelines. Ensures internal and external specialty schedules are followed. 

• Oversees client appointment scheduling and hospital flow to ensure proper room time and patient flow expectations are met.
• Under the direction of the Hospital Manager/ROM, oversees hospital ordering, receiving, and inventory. Maintains proper levels of drugs and supplies based on Lovet standards. Acts as a steward of resources, ordering responsibly and adhering to Lovet product best practices.   

• Delivers on the Lovet Experience by finding creative ways to work patients into daily schedules. Works with CRS team to fill cancelled appointment slots for all services, including grooming, as needed. 

• Under the Lovet Experience guidelines, uses Lovet de-escalation techniques when receiving client complaints. Escalates client complaints to manager as needed to maintain strong client relationships. 

• Regularly walks the floor in the treatment area and lobby to inspire, motivate, and engage staff. Builds and fosters strong relationships with hospital staff through ongoing, clear communication, and approachability. 

• Assists with exam room observations as needed/requested.  

• Works collaboratively with other hospitals to ensure each pet receives superior clinical and medical care. 

• Checks individual and hospital email throughout the hospital shift. Responds to individual and hospital emails in accordance with Lovet communication standards.  

• Responsible for the proper use and maintenance of all hospital equipment, supplies, and hospital instruments.  

• Assists the Hospital Manager/ROM with the implementation of new policies, procedures, and protocols.  

• Assist with the organization, coordination, and facilitation of hospital meetings. 

• Assists with timecard changes and approvals as needed. 

• Assists the Hospital Manager/ROM with support throughout each stage of the employee life cycle as needed. This includes the hiring, orienting, training, and performance management of hospital staff.  

• Performs other related duties as assigned. 

Required Skills/Abilities:

• Excellent verbal and written communication skills.  

• Strong knowledge of medical terminology. 

• Ability to work independently and as part of a team. 

• Strong organizational and time management skills. 

• Able to handle multiple tasks simultaneously. 

• Ability to work under pressure and meet deadlines. 

Required Skills/Abilities:  

• Excellent verbal and written communication skills.  

• Strong knowledge of medical terminology. 

• Ability to work independently and as part of a team. 

• Strong organizational and time management skills. 

• Able to handle multiple tasks simultaneously. 

• Ability to work under pressure and meet deadlines. 

Education and Experience: 

• HS diploma or equivalent preferred. 

• 3+ years of supervisory customer experience required.  

• 3+ years of veterinary experience required.  

Physical Requirements:  

• Prolonged periods sitting at a desk and working on a computer.  

• Must be able to lift up to 40 pounds at a time. 

About Lovet Pet Health Care:    

In 1984, we opened the doors of our first animal hospital – and today, our family has grown to include over 20 locations across Arizona, Illinois, and Michigan. Together, our network offers outstanding healthcare for pets, provided by a team of more than 500 veterinary care professionals. 

TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent health care practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental®, ClearChoice Dental Implant Centers®, WellNow Urgent Care®, Chapter Aesthetic StudioSM and Lovet Pet Health Care. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago.  For more information, visit teamtag.com. 

TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.