Senior Guest Services Representative

Senior Guest Services Representative

Department: Department of the Air Force

Location(s): Lakenheath, United Kingdom

Salary Range: $16 - $16 Per Hour

Job Summary: About the position: This position is Non-appropriated Fund (NAF) and is located at the Lodging Facility on RAF Lakenheath. This position requires shift work to provide coverage on days, evenings, weekends, holidays, or special situations. Scheduled hours will be 20-34 per week, with a minimum guarantee of 20 hours per week. Job comes with benefit opportunities to include: health insurance, life insurance, 401(k), retirement, annual and sick leave.

Major Duties:

• Performs as the Senior Guest Services Representative in support of the front desk operations for Lodging. Responsible for relaying work instructions from supervisor; provides on the job training for new employees: observes work in progress of new team members. Assists in correcting clerical and system errors. Exhibits work standards while following operational procedures and policies. Ensures adherence of established quality and safety standards. Balances workload of team members during shift ensuring efficient output of work. May be asked to provide input to supervisor on employee's performance of assigned work and/or identify training needs. Maintains log of incidents and reports. Reports all violations of safety to immediate supervisor. Ensures adequate stock supplies and equipment are available to do the work. Resolves guest complains and documents situations with outcome. Receives and confirms room reservations by letter, telephone, email or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change and presents departing guest checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report and may prepare consolidated daily activity report. Updates automated data base on occupancy and checkouts. Maintains and sells sundry sales items to patrons. Ensures required information is received from guest and entered into guest folio. Prints backup reports. Process night audit procedures and close credit card machines nightly. Performs other related duties as assigned. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12917475

Qualifications: Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/27/2026 The Area of Consideration for this vacancy announcement is US Citizens and must possess a social security number and card. Must be able to provide documentation proving residence status overseas. Business Based Action Family Member Preference Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Experience in utilizing automated systems and computer software (i.e. Hotel property management system or equivalent), providing verbal and written communication tactfully when attending to the needs of guests, enforcing various policies, requirements, and rules of the facility, performing front desk duties. Previous experience leading the work of others is highly desirable.

How to Apply: To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 03/27/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account or your application will be incomplete. It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant . To verify or check the status of your application, log into your USAJobs account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date of your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/ .

Application Deadline: 2026-03-27