Senior Fulfilment Advisor

Job Description:

Job Title: Senior Fulfilment Advisor

Corporate Title: Up to Vice President

Location: Chester, UK
 

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth.  This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
 
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Role Description:

This position sits within the Global Client Advocate (GCA) team, operating at the centre of the Bank’s most significant client relationships. The team represents the voice of the client across the organisation, helping to deliver operational excellence, a global view of performance, and scalable, consistent solutions.

As a Global Client Advocate, you will manage a portfolio of highly complex, top‑tier Treasury clients with sophisticated treasury, cash management, and servicing needs. You will act as the primary point of contact for operational matters, working closely with internal partners across regions and functions to support service delivery, implementations, and continuous improvement initiatives.

This is a highly visible role, offering exposure to senior stakeholders and complex global client environments, and the opportunity to contribute meaningfully to enhancing the end‑to‑end client experience.

Key Responsibilities:

• Manage end‑to‑end client coverage, servicing activity, and coordination of projects and implementations for complex, global Treasury clients
• Serve as the primary point of contact and advocate for a portfolio of high‑value clients
• Coordinate delivery of treasury, cash management, card, merchant, and depository solutions
• Support the resolution of sensitive operational and implementation matters across regions and functions
• Facilitate internal and external discussions to align requirements, timelines, and delivery outcomes
• Develop a strong understanding of clients’ global operating models and identify opportunities to improve efficiency, resilience, and scalability
• Use data and analysis to identify trends, risks, and opportunities for continuous improvement
• Deliver structured service and improvement reviews with a focus on quality, consistency, and digital adoption
• Act as a trusted partner to clients and internal stakeholders, balancing advocacy with shared accountability
• Share knowledge and provide guidance to support collaboration and effective issue resolution

Skills & Experience:

• Strong knowledge of treasury and cash management products and wholesale banking operations
• Experience managing complex, strategic client relationships in a global environment
• Effective stakeholder engagement and collaboration skills
• Sound judgment and structured decision‑making capability
• Experience contributing to operational change, process improvement, or digitisation initiatives
• Strong analytical and communication skills, with proficiency in Word, Excel, and PowerPoint

Benefits of working at Bank of America: UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness and more
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment are crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.