Senior Fraud & Claims Operations Representative

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About this role:

Wells Fargo is seeking Senior Fraud & Claims Operations Representatives for the Elder Exploitation Detection and Education team in Fraud and Claims Management as a part of Detections Operations. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Review and process domestic and international wires flagged for fraud or scam risk
• Supporting the fraud and claims functional area by proactively identifying opportunities to enhance customer experience and reviewing real-time, branch‑initiated wire transfers for elderly and vulnerable adult customers across multiple systems to detect, prevent, and respond to potential fraudulent activity and scam‑related financial losses
• Perform outbound customer calls as part of fraud and transaction review, using strong verbal and written communication skills to establish rapport, de‑escalate sensitive or complex situations, gather sensitive information, and support transaction resolution
• ​Review multiple wire types, take appropriate action to decision the transactions using multiple systems and applications, and may contact third parties for research, as needed
• Support team performance in identifying gaps in bank processes, procedures, customer, or colleague decisions
• Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area
• Interact with fraud and claims functional area on a wide range of information as well as with external customers

Required Qualifications:

• 2+ years of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience reviewing fraud and claims involving wire transactions, with an understanding of wire fraud risks
• Knowledge of elder abuse fraud, common scams, and the ability to educate customers on fraud prevention
• Experience with bank systems and tools, including UW, SVP, LexisNexis, Pega, and OIB
• 1+ years of experience identifying, documenting, escalating, and resolving issues
• Strong analytical and research skills, with the ability to analyze financial transactions and determine appropriate courses of action
• Proven ability to meet high productivity goals while maintaining accuracy and quality
• Excellent verbal, written, and interpersonal communication skills
• Strong customer service skills, including active listening and the ability to resolve complex customer issues through transaction processing and research
• Ability to work effectively both independently with minimal supervision and collaboratively across teams and organizational levels
• Strong organizational, multitasking, prioritization, and time management skills, with the ability to balance multiple priorities in a fast‑paced, high‑demand environment
• Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint)

Job Expectations:

• Schedule is Monday-Friday 7:30 a.m. - 4:00 p.m. MT
• Work schedule changes from Monday-Friday 7:30 a.m. - 4:00 p.m. MT (during Daylight Savings Time for the rest of the USA, from March through November) to Monday-Friday 8:30 a.m. - 5:00 p.m. MT
• Ability to work additional hours as needed
• This position is not eligible for Visa sponsorship

Location:

• 2850 S Price Rd, Chandler, Arizona 85286​

Posting End Date: 

27 Apr 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.