Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
You are responsbile for field service and technical Support for automation products including Drives, PLC, Motion, HMI and software products startup works and troubleshooting on site, as well as customer training.
You will be reporting to Delivery Manager.
Your Responsibilities:
- You are responsible for providing on-site Drives, PLC, Motion, HMI and software products commissioning and troubleshooting as well as technical support on automation projects to Customers, involvement engineering and implementing field modernization.
- You are responsible for supplying good paperwork of field service and engineering. Ensure all related documents are good. Preparation and full provide.
- You are responsible for providing the right off site and on-site communication to products department. Fault analysis skills are required
- You are responsible for providing the communication to customers on service relevant maters – schedule, working plan, service content, delivery progress, customer feedback response, follow-up action
- You are responsible for providing automation project retrofit works.
- You are responsible for customer equipment /devices periodically maintenance and examination.
- You are responsible for project debug and programming.
- You are responsible for supplying good paperwork of field service and engineering. Ensure all related documentation is well prepared
- You will deliver & execute the assigned projects on time with good quality/ cost effectiveness and customer satisfaction
- You will keep improving self-engineering capabilities and exchange best practice with other team members to improve team's capabilities
- You will work closely with Delivery & Project Manager to guarantee customer acceptance
The Essentials - You Will Have:
- University Degree in Electrical or Automation Engineering. Higher level of education will be considered dependent on postgraduate experience.
- Approximately 10 years of minimum experience in Engineering/Site support.
- Strong communications are essential.
- Rockwell Automation products knowledge/work experience is required.
- Good English capabilities.
- Ability to work well in a team environment.
- Able to travel frequently and work on site environment
What We Offer:
Our benefits package includes …
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-Hybrid, #LI-LJ1
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.