Aim of the role:
Responsible for the (digital) process areas within GTO, which are supported by ERP and FSM systems.
The function ensures that the business processes in the GTO area are consistently mapped in the ERP and FSM systems and thus lays the foundation for expanding the provision and business models in the area of digital services in the future.
Collaboration in the development and implementation of new business models.
Strategic and operational development of the GTO processes with a focus on a global standard that ensures that business processes provide reliable data for monitoring and clear information regarding further optimization and business development potential.
Promoting cooperation with local service organizations to improve service quality and customer satisfaction.
Main Responsibility:
Regularly performed tasks that significantly determine the function:
- Lead the development and implementation of projects within Global Technical Operations function, anticipating complex issues, challenges and opportunities and ensuring integration with the wider GTO strategy
- Responsible for processes that are mapped in ERP and FSM and the associated business models, taking into account customer and user requirements as well as other stakeholders
- Development of strategy and roadmap for a portfolio to support current and future business opportunities
- Driving and sustaining organizational change and operational excellence by empowering local service teams to integrate new technologies
- Responsible for the continuous development and optimization of service and field processes
- Development of methods for continuous improvement and best practice sharing between the local service organizations
- Definition of global standards and harmonization of processes in the GTO area
- Evaluation of the impact of new technologies on service and field processes, responsible for the design of optimized processes when introducing new technologies
- Assess the skills of staff involved in service innovation team to identify gaps and prioritize development activities. Implementing the organization's formal development frameworks within the area of responsibility. Coaching and mentoring other staff to support the development of the organization's capabilities
- Planning of future and optimization of current infrastructure and system resources for the provision of process-relevant systems and tools in close cooperation with internal and external service providers
Required Qualifications:
- University degree (Uni/FH) in computer science, natural sciences, engineering or economics. Preferably in the field of business informatics and with an international focus
- Alternatively, successfully completed vocational training with several years of professional experience in the relevant field
- Professional experience in ERP implementation and usage in a global technical service department
- Professional experience in IT project management or in a comparable function: ≥ 4 years
- more than 2 years of leadership experience in planning and managing resources to achieve specified goals
- more than 4 years of experience in providing expertise and acting in an international environment and at least 2 years of experience in medical technology
- Building effective teams: Building teams with strong identities that use their different skills and perspectives to achieve common goals.
- Quality of decisions: Making good and timely decisions that move the company forward.
- Strategic mindset: Looking ahead to future opportunities and turning them into breakthrough strategies.
- Optimizes work processes: Knows the most effective and efficient procedures for completing tasks, with an emphasis on continuous improvement.
- Customer focus: Builds strong customer relationships and delivers customer-oriented solutions.
- Business insight: Applies knowledge of the business and the market to achieve the organization's goals.
- Persuades: Uses convincing arguments to gain the support and commitment of others.
- Financial acumen: Interprets and applies key financial indicators to make better business decisions.
- Communicates effectively: Develops and delivers multimodal communications that convey a clear understanding of the specific needs of different audiences.
- Strong technical understanding and product knowledge
- Appropriate leadership and management skills
- Strong knowledge of medical products and the associated responsibility
- Customer and location-specific knowledge
- Excellent project management and implementation skills
- Excellent knowledge of dialysis and other medical and pharmaceutical products and services of both FME and competitors is an advantage
- Understanding and using modern communication software and systems
- Good IT user skills (MS Office, SAP, Intranet etc.)
- Understanding the basics of e-health, data security and related topics
- Good knowledge of SAP S4 HANA
- Knowledge of SAP FSM (Field Service Management) and SAP WFM (Workforce Management) an advantage
- Up-to-date knowledge about IT and digitalization
- National language and fluent English are a must (presenting, writing, reading)
- Languages other than the national language are an advantage
- Work in an international company with international standards
- Travel within the region and internationally across different time zones