Closing Date (MM/DD/YYYY):
05/04/2026
Worker Type:
Permanent
Language(s) Required:
English
Term Duration (in months):
Salary Range (plus eligible to receive a performance based incentive, applicable to position) :
$92,310 - $124,890
Why FCC?
At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.
Here’s what you can expect when you join our team:
Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
Growth: Learning and development opportunities to help you thrive
Hybrid work options
How you’ll make an impact
The best designers we know don’t wait for clarity: they create it. They sense what’s unspoken, make meaning from mess, and move organizations toward solutions that matter. If that’s how you work, read on.
You’ll lead the design phase inside FCC’s Innovation Hub, where ambiguity gets turned into decisions, and early concepts open the door to real change. This isn’t interface design. It’s strategic sensemaking: taking raw signals from customers and employees and transforming them into stories that leaders can act on, and concepts that teams can build from.
You’ll own problem definition end to end, synthesize qualitative and quantitative research, run co-design sessions, and package insights so they move, not sit on a shelf. When the path forward isn’t clear, you’ll draw it. When momentum stalls, you’ll restore it. You’ll work across functions, influence without authority, and hold a high bar for the quality and usefulness of every output you produce.
What you’ll do
- Sense what others miss by picking up on weak signals, connecting them to broader patterns, and building insight that shifts how teams think about problems
- Make meaning and create momentum by synthesizing complex information into structured, compelling storytelling for both frontline teams and executives
- Own outcomes, not activities, by pushing work forward, unblocking teams, and holding yourself accountable for impact. “That’s impossible” isn’t your default - “why not?” is
- Prototype to provoke, not to polish, by presenting concepts quickly, learning what matters, and using that insight to sharpen direction rather than perfection
- Facilitate with intention by designing engaging sessions that unlock alignment beyond participation
- Raise the bar by bringing rigour and a growth mindset through curiosity, continuous learning and confidence to challenge the status quo
- Invest in the team, not just the work, by contributing to a culture of trust, curiosity and candour, showing up in ways that strengthen how the team thinks, works, and grows together
What you’ll bring to the team
Required qualifications:
- Degree in business, engineering, industrial design, psychology, human-computer interaction, innovation management or a related field (specific discipline is less important than curiosity, ability to learn, and demonstrated record of impact)
- Minimum six years of experience leading human-centred research, problem framing, synthesis, and concept development in complex, multi-stakeholder environments
- Proven ability to turn messy qualitative data, specifically customer journey mapping, into structured insights and decisions that are accompanied by strong storytelling to make them land
- Experience designing and facilitating in-person and virtual workshops and co-design sessions, with diverse stakeholder groups
- Proven ability to move a room, write for executives, and make complexity feel simple by using strong communication and influencing skills
- Proficiency with Microsoft 365 and comfort working in collaborative digital environments
Preferred qualifications:
- Professional certification or graduate training in human-centred design, design thinking, business design, or qualitative research
- Experience in financial services, agriculture, or similarly complex service-based organizations
- Fluency with digital whiteboarding tools like Miro, and comfort working alongside AI tools as part of your practice
- Familiarity with FCC’s business, lending processes, or the agriculture and agri-food sector
- Bilingualism (English and French)
You belong here
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.
We encourage qualified applicants to apply, including members of these four employment equity groups:
• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women
Accessibility and accommodations
To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.