Senior Executive - Soft Service Operations

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description: Senior Executive - Soft Service Operations

Position Overview

Responsible for ensuring optimal performance, reliability, and continuous improvement of software services and technology infrastructure through operational excellence, vendor management, and stakeholder engagement.

Key Responsibilities:

Service Operations Management

• Oversee operation, monitoring, and maintenance of software applications, cloud services, and technology infrastructure
• Coordinate incident management, problem resolution, and root cause analysis for service disruptions
• Monitor SLAs, KPIs, and performance metrics (uptime, response times, system health)
• Maintain documentation of incidents, configurations, and operational procedures

Vendor Management

• Evaluate and select software vendors, SaaS providers, and technology service partners
• Negotiate contracts, licenses, and SLAs ensuring compliance with quality, security, and budget requirements
• Manage vendor performance through regular reviews and escalation management
• Coordinate software updates, patches, and technical support with vendors

Service Optimization

• Collaborate with stakeholders to understand service requirements and performance expectations
• Optimize system configurations and resource allocation for maximum efficiency
• Coordinate deployments, upgrades, and migrations with minimal business disruption
• Implement automation and self-service capabilities

Budget Management

• Develop and manage service operations budget including software licensing and cloud costs
• Monitor technology spending and identify cost optimization opportunities
• Review and approve invoices ensuring accuracy and budget adherence

Compliance and Security

• Ensure compliance with security policies, data privacy regulations, and licensing agreements
• Implement security protocols, access controls, and audit procedures
• Conduct security assessments and vulnerability scans
• Support disaster recovery and business continuity planning

Project Management

• Manage technology projects including implementations, integrations, and migrations
• Develop project plans with timelines, resources, and success criteria
• Collaborate with cross-functional teams for successful delivery

Stakeholder Communication

• Partner with business users, IT teams, and management on technology needs
• Provide timely resolution to service requests and escalations
• Communicate service updates, maintenance windows, and project status
• Prepare operational reports and performance dashboards

Position Details

Shift Timings: General shifts (Day or Night shifts as required)

Work Schedule: 6 days per week

Compensation: INR 6,00,000 to 7,00,000 per annum (Approximately INR 64500.00/ month)

Gender Preference: Male candidates

Notice Period: Immediate joiners preferred

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.