Job Description
Responsibilities
Drive operational excellence across AirAsia MOVE Stays (Hotels and Flight+Hotel bundles) by ensuring adherence to SOPs, operational standards, and quality benchmarks.
Analyze operational data and KPIs to identify trends, bottlenecks, and opportunities for process optimization.
Develop actionable insights from performance dashboards and reporting tools to support strategic decision-making.
Implement process improvements and automation initiatives to enhance efficiency, accuracy, and service quality.
Collaborate with cross-functional teams, including customer happiness, legal, compliance, product, and business stakeholders, to ensure operational alignment and risk mitigation.
Monitor customer satisfaction metrics, operational performance, and partner KPIs to ensure continuous improvement.
Enhance operational efficiency by recommending data-driven improvements, optimizing resources, and streamlining workflows.
Facilitate smooth operational processes and partner interactions to maintain service quality and efficiency.
Requirements:
Bachelor’s Degree or equivalent in a relevant field from accredited universities
3–4 years of experience in operations, process improvement, or data-driven roles.
Good analytical skills to understand data and suggest improvements.
Strong time management, organization, and attention to detail.
Clear communication skills to work with different teams and share ideas.
Comfortable with Google Workspace tools (Sheets, Docs, Slides).
Results-focused, proactive, and passionate about improving operations.
Team player with a “Can Do” attitude.
Plus:
Basic SQL knowledge and experience with BigQuery or other data tools.
Familiarity with HTML/CSS for operational enhancements.
Experience with tools like Google Apps Script for basic automation execution.