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Functional (job responsibilities)

Monitor and perform loan processing such as new loan drawdown, loan rollover, loan prepayment and repayment to ensure transactions are processed timely and accurately.
Monitor and perform loan administration such as verification of authorized signatories, repayment schedules, fee calculation, loan collection and loan restructuring etc.
Liaise with treasury and finance on loan transactions, classification and reconciliation.
Monitor and perform fee collection, issuance loan advices, cashier’s orders, fee advices, annual loan interest statements and other ad-hoc requests from customers/RM.
Monitor and perform fee collection and payment for insurance coverage
Monitor and perform end to end customer / account maintenance tasks such as bankruptcy and account closure.
Monitor and perform checker’s role and authorization for other team members’ inputs where required to ensure accuracy and timely in processing/settlement of the transactions.
Monitor and perform cash management and remittance support.
Handle customer inquiries/feedback, call-back, problem solving and resolutions.
Assist in periodic reporting for management, treasury, finance, HO and regulator.
Provide leave cover/ad-hoc to support team/department’s daily activities when required to minimize any disruption to service delivery.
Escalate potential operational issues, provide recommendations and suggestions for processes and workflows for SOP to deliver daily tasks efficiently and to mitigate risk effectively.
Update procedures in SOP to reflect changes to relevant HO and local policies, regulatory requirements and risk control measures to ensure compliance
Assist in provide training and OJT to new/junior staff and trainees when assigned
Assist in ad-hoc tasks / team projects when assigned
Review credit agreements and relevant documents to ensure operational feasibility
Monitor and perform agency loan administration and coordinate with other participating banks for loan drawdown, disbursement and repayment.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

Senior Executive – Loan Operations

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