Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Executive Assistant
Role Overview
The Senior Executive Assistant to the President of Europe provides high‑impact, trusted partnership to a senior executive with a broad, complex regional remit. This role goes well beyond traditional administrative support: it requires strong judgment, business acumen, discretion, and the ability to operate confidently across cultures, functions, and senior leadership forums.
Working closely with the Chief of Staff, the Executive Assistant acts as an extension of the President, ensuring time, priorities, and communications are managed with precision, and that the Europe leadership agenda runs smoothly and effectively.
Key Responsibilities
Executive & Strategic Support
Serve as the primary administrative point of contact for the President of Europe, managing a highly complex and dynamic calendar across multiple time zones.
Anticipate needs, proactively manage priorities, and exercise sound judgment on scheduling, stakeholder access, and time allocation.
Support preparation for key governance forums (e.g., leadership meetings, steercos, QBRs, external engagements), including coordination of materials and follow‑ups in partnership with Chiefs of Staff and leadership teams.
Handle sensitive and confidential matters with the highest level of discretion and professionalism.
Stakeholder & Communications Management
Act as an administrative liaison between the President and senior internal and external stakeholders across Europe and global functions.
Manage correspondence, briefings, presentations, and meeting materials on behalf of the President.
Ensure effective communication flow, tracking actions and decisions and following up to drive closure.
Operational Excellence
Coordinate complex international travel, logistics, and expense management in line with company policies.
Support compliance‑related processes, including NDAs, contracts, and other governance requirements, in alignment with Legal, Compliance, and Corporate Security guidelines.
Leadership Team & Culture Enablement
Support the Europe leadership team rhythm (LT meetings, offsites, engagement activities).
Act as a culture carrier, reinforcing company values and supporting inclusion, recognition, and employee engagement initiatives.
Collaborate closely with the broader Executive Assistant community to share best practices and ensure continuity of support.
All About You
Experience & Capabilities
Extensive experience as an Executive Assistant supporting senior executives (President, EVP, or equivalent) in a complex, matrixed organization.
Proven ability to operate with confidence and credibility at the most senior levels.
Strong business judgment, problem‑solving skills, and ability to manage ambiguity and competing priorities.
Demonstrated experience handling confidential and sensitive information with maturity and discretion.
Skills & Attributes
Exceptional organizational and time‑management skills; ability to “calendar engineer” effectively.
Strong written and verbal communication skills in English; comfortable preparing executive‑level materials.
High level of digital fluency (Microsoft 365, collaboration tools, virtual meeting platforms, AI).
Culturally aware and comfortable working across geographies, time zones, and diverse leadership styles.
Proactive, resilient, and calm under pressure; able to anticipate issues and act decisively.
Warm and friendly, even during busy periods
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.