Senior Engineering Program Manager EMEA

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

WE'RE HIRING – EMEA Senior Engineering Manager

ABOUT US:

You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

The Senior Engineering Manager is a key operational leadership role supporting JLL's client, Amazon Global Real Estate & Facilities (GREF), within the EMEA region. Reporting directly to the EMEA Program Lead – Engineering, this role is responsible for the strategic and operational management of engineering service delivery across the entire EMEA region, delivering and supporting key IFM initiatives as well as ensuring business as usual consistency in processes. The role takes ownership for and supports improvement in operational IFM Program delivery activities to meet contractual obligations with respect to the EMEA property portfolio of the Client.

The Senior Engineering Manager directly line-manages Engineering Managers at a Geo level, providing strong people leadership, performance management, and oversight of engineering service delivery across EMEA to ensure that engineering service delivery standards are consistently met across the region, in alignment with the broader EMEA engineering program and GREF's requirements.

The role requires a strategic yet hands-on leader who combines deep technical engineering expertise with strong management capabilities, ensuring Geo Engineering Managers and their respective teams are delivering to the highest standards while maintaining compliance, performance, and continuous improvement across all EMEA geographies.

As a Senior Engineering Manager at JLL, you will be responsible for:

People Management & Team Leadership

• Directly manage and develop Geo Engineering Managers across EMEA, providing clear direction, support, and accountability for performance.
• Conduct regular one-to-ones, performance reviews, and development conversations with direct reports, fostering a culture of high performance.
• Lead recruitment, onboarding, and retention of engineering management talent in partnership with HR and the EMEA Program Lead.
• Act as the primary escalation point for operational and people-related issues, ensuring timely and effective resolution.
• Champion a positive team culture that reflects JLL's values and Amazon GREF's expectations for professionalism and service excellence.
• Cascade program direction, strategic priorities, and key messages from the EMEA Program Lead – Engineering down to the operational management layer.

Engineering Operations & Service Delivery

• Ensure engineering service delivery standards are consistently met across all EMEA geographies and sites, in line with JLL contractual obligations and GREF program requirements.
• Provide regional operational oversight of engineering activities including planned preventative maintenance (PPM), reactive maintenance, and asset management, through the Area Engineering Manager layer.
• Monitor and manage compliance with all standard operating procedures, engineering programs, and GREF-mandated service delivery methodology across EMEA.
• Support the delivery of MEP services across the region, ensuring Geo Engineering Managers have the guidance and resources required.
• Verify that MEP standards are programmed and met across all EMEA site locations, identifying potential design or compliance impacts and escalating to the EMEA Program Lead where required.
• Oversee the integrity and management of assets within Corrigo across all EMEA geographies, ensuring assets are current with applicable coding and PM programs meet equipment lifecycle requirements.
• Partner with Geo Engineering Managers to identify and address operational challenges proactively, leveraging regional data trends to highlight potential systemic issues before they escalate.

IFM Program Management – Engineering

• Act as Subject Matter Expert (SME) for Engineering across the EMEA portfolio
• Develop Engineering and IFM programs and ensure implementation in adherence to contract requirements, KPIs, and client methodology.
• Champion compliance, consistency, and continuous improvement across all engineering programs.
• Support Capex planning, Asset Life Cycle & Reliability programs, and capital project delivery.
• Work in close coordination with the EMEA Program Lead – Engineering on program updates, reviews, and revisions.

Stakeholder Engagement & Client Relationship Management

• Build and maintain strong relationships with Amazon GREF site and regional teams.
• Support relationships with the Client's Global Real Estate and Facilities leadership.
• Support and collaborate with all internal and external stakeholders as required – including Facilities Management, Technical Management, Space & Occupancy, IT, Security, EHS, and strategic partners.
• Lead the identification of value-add opportunities and collaborate with the EMEA Program Lead on future planning and initiatives.
• Represent EMEA engineering operational performance in internal reporting, regional reviews, and client-facing communications, providing a consolidated view across all geographies.

Compliance & Risk Management

• Ensure full compliance with Health & Safety and Environmental requirements across all sites.
• Define, enforce, and continuously improve reporting standards, standard operating procedures, program methodology, and HR practices across the EMEA engineering management layer.
• Implement EMEA-wide engineering standards and programs at the geographic level.
• Support achievement of agreed IFM financial targets, identifying opportunities to optimise cost and improve value without compromising service delivery.

Requirements:

Technical & Educational Background

• A BS degree in Engineering, Building Services, Facilities Management, or a related technical discipline is strongly preferred.
• Significant operational experience in engineering or facilities management, with a track record of managing engineering teams within large, complex, multi-site environments.
• Strong working knowledge of MEP systems, asset management, and building services engineering.
• Familiarity with CMMS platforms (e.g. Corrigo) for asset management and PPM program oversight.
• Experience in managing engineering service delivery within a corporate real estate or IFM environment, ideally supporting a global technology or high-growth client.

Leadership & People Management

• Proven experience as a line manager, with demonstrated success in managing, developing, and motivating operational management-level direct reports.
• Excellent leadership and interpersonal skills, with the ability to build trust, manage performance, and develop talent within a geographically dispersed team.
• Strong conflict resolution and people management skills, with the ability to manage complex HR and performance situations in a fast-paced environment.
• Demonstrated ability to lead a team through change, embedding new programs, processes, and service standards at the operational level.
• Confident in providing clear direction and accountability while remaining supportive and empowering to team members.

Operational & Program Skills

• Strong operational planning and organisational skills, with the ability to manage multiple priorities concurrently.
• Experience in developing and implementing engineering and IFM programs within a structured, compliance-driven environment.
• Data-driven approach to operational management, with the ability to use reporting and trend analysis to identify issues and drive improvement.
• Detail-oriented and proactive in identifying and closing operational gaps, ensuring service delivery remains consistent and compliant.
• Ability to manage and prioritise workloads effectively under pressure, maintaining focus on contractual obligations and client expectations.

Communication & Personal Attributes

• Strong communicator with excellent verbal and written communication skills in English (and local language where applicable); able to communicate confidently at all levels.
• Demonstrated client relationship skills, with an ability to build credibility and trust with operational and senior client stakeholders.
• Self-motivated and confident with a strong sense of ownership and accountability for outcomes within their geographic region.
• Flexible and resilient – able to adapt quickly and effectively in a dynamic, fast-paced environment.
• Exhibits honesty, trustworthiness, and integrity in all aspects of their work.
• Able to work both independently and collaboratively as an effective team player within the broader EMEA engineering leadership structure.

What you can expect from us

You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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