As the Senior Engineering Manager, you will lead the team responsible for designing, building and operating critical systems that power patient outreach at scale. These systems enable structured and agentic outreach to patients via messaging and voice modalities, ensuring timely, efficient, and effective care delivery. You will manage and grow a high-performing engineering team, set technical direction in partnership with Staff-level engineers, and ensure execution on a roadmap that spans distributed systems, AI-powered decisioning, and telephony infrastructure.
About the team: You will lead the team that owns the patient outreach platform, that combines agent-driven orchestration with robust messaging and telephony infrastructure. The team designs and runs services that coordinate outreach flows across SMS, voice and related channels, integrates with clinical and data systems, and ensures that outreach is reliable, compliant, and scalable. This team partners closely with Product, Data, and Operations to improve patient outcomes and practice efficiency.