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Job Description:
- The Customer Application Support Engineer will be part of the Customer Applications Engineering team, providing pre- and post-sales technical support for FPGA products. This role focuses on customer success through hands-on debugging, content development, and technical enablement of customers and field teams.
Key Responsibilities
- Provide pre- and post-sales technical support to customers and field teams for FPGA products, development tools, hardware platforms, and documentation
- Debug and resolve customer-reported issues related to FPGA devices, tools, and reference designs
- Drive issues to closure through structured debugging, ownership, and cross-functional collaboration
- Develop customer-facing and internal technical collateral, including Knowledge Base articles, FAQs, Application notes, Design examples and hardware kit demos
- Create and deliver training modules and/or videos for customers and Field Application Engineers on FPGA tools and IP portfolio
- Continuously contributes to improving customer experience through documentation and enablement
Requirements/Qualifications:
- BSEE or MSEE (or equivalent)
- Strong knowledge of FPGA architecture, design flow, and lab debug
- Solid understanding of board-level fundamentals, including:
- Schematic review
- Board layout concepts
- Signal Integrity (SI) and Power Integrity (PI)
- IBIS simulation
- Excellent written and verbal communication skills
- Strong analytical and problem-solving abilities
- Ability to work independently and own customer issues from start to resolution
Preferred Qualifications
- Prior experience directly supporting customers in a technical role
- Knowledge of video protocols such as MIPI, HDMI, H.264
- At Microchip, we strive to provide opportunities that create significant development experiences and a sense of ownership directly impacting customer success. We encourage diversity and recognize the value of bringing in multi-viewpoints in technology. We create an environment for employee recognition, technical training, and focus on employee wellness and community engagement.
Travel Time:
0% - 25%
To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.