Senior Engagement Manager

Experience Level: 10 Years & Above

Work location: Trivandrum, Mumbai and Bangalore

You will be working as a Senior Engagement Manager within the Healthcare and Lifesciences (HCLS) vertical, where you will focus on helping clients achieve their business goals through digital transformations. You will be working closely with Technical Architects from specialties such as cloud engineering, data engineering, ML engineering & software development to create platforms, solutions, and applications that cater to the latest trends in the HCLS industry such as digital diagnosis, software as a medical product, AI marketplace, amongst others.

Role & Responsibilities:

We are looking for a Senior Engagement Manager who is motivated to combine the art of management of people, processes and technologies to provide solutions that are robust and scalable as per customer needs. Some of the responsibilities would include:

• Be the champion of project delivery using Scrum methodology

• Effective resource management to ensure high utilization of resources

• Manage customer relationships and ensure customer success and satisfaction 

• Oversee project financials and optimize margins

• Monthly invoicing to the customers for the services delivered

• Stay connected with the team to understand their sentiment

• Closely work with the internal support functions to run the delivery operations smoothly

• Collaborate with internal and external stakeholders

Must Have Skills:

• Be a trusted advisor to customers and solve complex problems in the healthcare and life sciences sphere. 

• Develop comprehensive project plans that aligns customer requirements with customer objectives

• Coordinate with various Business stakeholders and IT Business Partners/ Architects during all the project phases, from initial scoping to final implementation

• Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables 

• Communicate proactively with the team members to provide encouragement, identify problems, create solutions, and implement efficiency improvements

• Facilitate all events across the teams including backlog refinement, iteration planning, daily standups, and retrospectives 

• Assist the stakeholders and product owners in maintaining roadmaps and ensuring technical feasibility, capacity/resource allocation, risk analysis, inter-team, and department dependencies

• Create documentation in partnership with product owners and engineering leads Use tools, cadences, and communication to effectively create and maintain visibility, track progress, escalate blockers, run sprint reports, collect metrics, and  drive relentless improvement