Senior Endpoint Analyst - Enterprise Endpoint Compute

What You’ll Be Doing

You’ll join CIBC’s Enterprise Endpoint Compute team as a Senior Endpoint Analyst, supporting the quality and reliability of Windows endpoint solutions before they are deployed at enterprise scale. In this role, you’ll work hands-on in the endpoint lab to validate operating systems, hardware, drivers, firmware, and automation solutions. You’ll partner closely with endpoint engineers to ensure solutions produce consistent, repeatable results and meet defined quality standards. You’ll work alongside experienced and knowledgeable mentors within the team who support skill development, knowledge sharing and professional growth. You’ll apply a strong quality-assurance mindset to identify defects, inconsistencies, and potential failure scenarios early in the delivery lifecycle. You’ll support remediation and transformation initiatives aimed at improving endpoint stability and performance. You’ll contribute to documentation and knowledge sharing to support engineering and operational teams.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How You’ll Succeed

• Accuracy & Quality - You execute structured test cases for Windows 10/11 deployments, upgrades, drivers, firmware, and endpoint automation with a high degree of accuracy. You ensure results are recorded correctly, distinguish true defects from process deviations, and support successful validation before changes move into production.
• Analytical Thinking - You apply critical thinking to identify defects, variances, and failure scenarios, including non-standard or destructive testing conditions. You analyze outcomes to determine root causes and help prevent repeat issues at enterprise scale.
• Collaboration - You work closely with endpoint engineers and technical partners to validate solutions, troubleshoot functional and test scripts, and provide clear, actionable feedback that supports high-quality engineering outcomes.
• Consistency - You help ensure repeatable, predictable results across testing cycles by validating hardware builds, operating systems, and automation in lab environments that closely align with production standards.
• Continuous Learning - You demonstrate curiosity and a willingness to grow your technical skills, expanding your knowledge of endpoint technologies, automation, and testing practices while contributing to ongoing improvement initiatives.

Who You Are

• You can demonstrate 3+ years of experience. in a technical endpoint, lab, or systems support environment, including hands-on exposure to endpoint computer hardware and peripherals, Windows operating systems (Windows 10/11), endpoint upgrades involving operating systems, drivers, and firmware, PowerShell scripting for test execution and troubleshooting, and the preparation, execution, and documentation of structured test cases and results. It’s an asset if you have knowledge of cloud technologies and virtualization platforms such as Azure, Hyper-V, or ESXi, as well as configuration management, performance benchmarking, basic networking concepts, or automation tools used in testing environments.
• You’re passionate about clients. You understand the importance of delivering reliable, high-quality solutions that support a positive client experience.
• You embrace and champion change. You’re continuously evolving your thinking and the way you work in order to deliver better outcomes.
• You’re driven by collective success. You believe collaboration can transform good ideas into great ones, understanding the power of teams working toward a shared vision.
• Values matter to you. You bring your real self to work and live CIBC’s values of trust, teamwork, and accountability.

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