Senior Education Account Representative

Job Description:

Account Manager, Education 

Job Description

When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television--including some of the widest-read and most-respected brands, such as Factiva, The Wall Street Journal, and Barron's. Our media inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent, allowing our customers to uncover growth opportunities and mitigate risk. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in twenty-five languages, we enlighten and inspire audiences with authoritative, differentiated and trusted content.

 

Our corporate subscriptions  team is seeking  an account manager  to drive customer retention and revenue expansion. This role requires a  mix of relationship management, problem-solving, and strategic growth skills

Customer Success Manager

• Drive renewals, reduce churn and upsell where appropriate within the assigned account base of education customers

• Grow education client portfolio through new business 

• Act as a trusted advisor, maintain regular communication with customers

• Provide training, resources, and best practices to maximize adoption across education clients

• Organize workshops and webinars to improve proficiency of subscription offerings. 

• Address customer concerns and challenges proactively to drive future retention and growth 

• Achieve individual revenue or seat targets

• Gather customer feedback to enhance new product development 

• Advocate for customers internally by work with product, support and marketing teams

• Use platforms such as Salesforce and other sales-related resources to track health of sales pipeline

• Stay up-to-date on Dow Jones suite of enterprise subscription solutions

• Attend (where appropriate) industry trade shows and events

Skills & Experience

• 7+ years of experience

• Strong ability to build and maintain relationships with clients

• Experience acting as a trusted advisor to ensure customers maximize the value of the product

• Ability to stay up-to-date on product offerings (Dow Jones enterprise subscription solutions)

• Experience gathering customer feedback and collaborating with internal teams (Product, Support, Marketing) to drive improvements

• Background in subscription-based sales or enterprise account management

• Proficiency in Salesforce or other customer success platforms

• Experience working with higher education, K-12 institutions, or libraries

• Background in training, instructional design, or educator engagement

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Media Sales

Job Category:

Sales

Union Status:

Union role

Pay Range: 90,000.00 - 110,000.00

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..