Key Responsibilities
Executive and Operational Leadership
- Lead and oversee all Professional Services operations for Forensic Advantage, ensuring scalable, profitable, and high‑quality delivery.
- Provide direct leadership and mentorship to the Professional Services team, while setting strategic direction and accountability for the broader delivery organization.
- Serve as an active member of the Forensic Advantage Executive Leadership Team, contributing to strategic planning, investment decisions, and long‑term growth initiatives.
Financial Management and Forecasting
- Own Professional Services financial performance, including backlog, revenue, utilization, and EBITDA contribution.
- Lead End‑of‑Month (EOM), forecasting, and capacity planning processes for Professional Services, ensuring accuracy, predictability, and alignment with Harris financial expectations.
- Establish and manage Professional Services ratios and performance metrics consistent with Harris standards.
Client Implementation and Delivery Excellence
- Provide executive oversight for client implementations, ensuring projects are delivered on time, within scope, and at or above target profitability.
- Act as a senior advisor for complex or high‑risk projects, guiding delivery strategy, escalation resolution, and resource alignment.
- Ensure delivery models meet contractual commitments while maintaining strong customer satisfaction.
AI Enablement and Delivery Transformation
- Serve as an AI champion for Professional Services, promoting responsible adoption of AI and automation to increase delivery efficiency and scalability.
- Lead the transformation of service delivery models using AI as a workforce multiplier, without compromising quality, compliance, or accountability.
- Design and implement standardized onboarding, implementation, and delivery frameworks that scale with business growth.
- Drive services innovation that accelerates time‑to‑value and increases attach rates.
Cross‑Functional Collaboration
- Partner closely with R&D to enable “white‑glove” delivery models, ensuring alignment between product readiness, Professional Services capacity, and revenue targets.
- Ensure R&D commitments to Professional Services are clearly defined and met to support delivery success.
- Collaborate with Corporate and FAS leadership to align Professional Services strategy with overall Harris objectives.
Qualifications and Experience
- Current Harris employee with demonstrated understanding of Harris Core Values, operating principles, and financial discipline.
- Successful completion of Foresee Leadership (required).
- 5+ years of experience leading projects, releases, or programs, with transferable leadership skills applicable to managing project management and delivery teams.
- Exposure to forecasting, utilization, and EBITDA metrics, with aptitude and motivation to grow into full financial ownership.
- Strong executive presence with the ability to influence senior stakeholders and lead cross‑functional teams.
- Demonstrated ability to scale delivery organizations in fast‑growing environments.
- Experience championing operational innovation, including AI‑enabled service delivery models.