Sr. Director – Product Strategy & Operations
Reports to: Chief Product and Technology Officer
Location: Boston or Remote (Flexible)
Role Overview
The Head of Product Operations will drive operational excellence and systematic discipline across all aspects of product development at Mimecast. This role creates the frameworks, processes, and data infrastructure that enable the Product & Engineering organization to execute with precision, make informed decisions, and consistently deliver market-winning solutions across our comprehensive security and risk management platform.
Key Responsibilities
Product Operations Excellence
• Design and implement product operations frameworks covering roadmap planning, prioritization, requirements management, and delivery methodology
• Establish metrics, KPIs, and dashboards that provide real-time visibility into product health, adoption, and impact across all business units
• Create standardized processes for customer feedback collection, feature validation, and
Go/No-Go decisions
• Drive product governance across four business units while maintaining consistency with
organizational strategy
Portfolio & Roadmap Management
• Own the quarterly roadmap planning process, ensuring alignment with strategic priorities and realistic capacity planning
• Maintain portfolio view across all business units: Email & Collaboration Security, Human Risk
Management, Data Protection, and Governance Compliance and Insights
• Conduct rigorous analysis on feature adoption rates and product utilization metrics
• Support competitive analysis and positioning decisions against direct competitors
• Drive prioritization frameworks that balance near-term customer needs with long-term strategic
vision
Cross-Functional Enablement
• Partner with Engineering, Design, Customer Success, and Go-to-Market teams to optimize
handoffs and execution
• Build data infrastructure and self-service analytics that enable product managers and leaders to make informed decisions
• Create documentation, training, and best practices that scale product thinking across the
organization
• Support product managers at all levels with tools, coaching, and process frameworks
Customer-Centric Product Excellence
• Establish mechanisms for continuous customer voice integration into product decisions
• Conduct win/loss analysis and competitive intelligence synthesis to inform positioning
• Support customer advisory boards, product reviews, and escalation management
• Measure and improve product-customer fit and customer outcomes metrics
Strategic Initiatives Support
• Provide analytical rigor to M&A; evaluation processes and integration planning
• Support pricing strategy optimization and customer segment analysis
• Enable organizational transformation efforts through data and process improvements
• Drive innovation initiatives and emerging product opportunity evaluation
Required Qualifications
• 7+ years of experience in product operations, product management, or business operations in technology companies
• Demonstrated expertise in product metrics, analytics, and data-driven decision making
• Strong project management and cross-functional coordination skills
• Experience designing scalable processes and operational frameworks for growing organizations
• Proficiency with product management tools (Jira, Productboard, or equivalent) and analytics platforms
• Strong communication skills with ability to influence without authority
• Demonstrated experience leveraging AI tools to drive productivity and improve operational efficiency
Preferred Qualifications
• Experience in cybersecurity, SaaS, enterprise software, or risk management platforms
• Background in scaling product operations in organizations with 500+ person engineering teams
• Experience with OKR frameworks, product portfolio management, or agile/scaled agile
methodologies
• Track record of driving meaningful improvements in product delivery velocity, quality, or customer satisfaction
• Familiarity with multi-platform product ecosystems and vertical integration models
• Experience implementing AI-driven tools to enhance product operations and team productivity
The base salary range for this position is $228,000 - $342,000 base + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for incentive plans and other related benefits. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered.
Belonging at Mimecast
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.