Senior Director of Support Services

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Day - 08 Hour (United States of America)

This is a Stanford Health Care Tri-Valley job.

A Brief Overview
The Senior Director of Support Services is responsible for the strategic planning, organization, direction, control, and evaluation of Support Services at Stanford Health Care - Tri-Valley. This includes oversight of PEMS, Environmental Services, Food and Nutrition, Facilities/Engineering, Space, Facilities Design and Construction, and shared services with SHC for EH&S, Parking and security services. The Senior Director is accountable for ensuring quality, safety, and financial performance across these departments.

The Senior Director will provide visionary leadership and collaborate with key stakeholders to achieve organizational objectives related to quality, safety, service, and financial performance. This role involves guiding staff in effective job performance and ensuring the continuous improvement of operations. The Senior Director will ensure compliance with state and federal regulations and oversee the planning and implementation of action plans to meet annual goals and improvement metrics. Building and maintaining strong relationships with senior stakeholders, peers, and direct reports is essential.

Locations
Stanford Health Care Tri-Valley

What you will do

• The essential functions listed below are general examples and not an exhaustive description of comprehensive duties. Specific responsibilities may vary depending on departmental needs without changing the nature or scope of this position.
• Financial
• Collaborate with Dept leaders to establish annual and quarterly objectives for operational areas and execute action plans to achieve results.
• Facilitate the systematic purchase of capital equipment, incorporating input from administrative, medical, and clinical staff.
• Assist department directors in preparing annual budgets, considering capital equipment, personnel, inventories, and other costs.
• Develop and monitor operating budgets, ensuring alignment with established financial goals.
• Quality and Patient Safety
• Conduct quarterly reviews of operational departments in partnership with Dept leaders to ensure quality patient care and staff support.
• Develop and implement a Quality Assurance Program in collaboration with Dept leaders and area leaders to meet quality, safety, and regulatory requirements.
• Ensure compliance with federal and state regulations and maintain effective record management systems.
• Monitor compliance with external agency regulations and follow up on recommendations from surveys and inspections.
• Policies and Procedures
• Oversee the development and review of policies and procedures addressing operational, management, and regulatory responsibilities.
• Communication / Education
• Foster collaborative relationships with Dept leaders, staff, physicians, and hospital administration.
• Develop orientation and continuing education programs to assess and maintain staff competency.
• Leadership
• Collaborate with physician leadership to develop short- and long-term plans to achieve organizational objectives.
• Provide mentorship and feedback to departmental staff, ensuring compliance with evaluation and competency assessment standards.
• Promote employee growth and development through effective leadership and communication.
• Lead recruitment efforts and ensure appropriate orientation for new hires.
• Represent the hospital brand in community and strategic meetings, staying informed about local political, economic, and competitive climates.
• Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford Health Care – Tri-Valley’s patient-experience and represents a framework for patient-centered interactions

Education Qualifications

• Bachelor's Degree in Business or Health Care Preferred
• Master's Degree in Business or Health Administration Preferred

Experience Qualifications

• 5+ years to 7 years of leadership experience in healthcare Required

Required Knowledge, Skills and Abilities

• Strong collaborative skills with department staff and the communities served.
• Excellent operational, negotiating, and strategic decision-making abilities.
• Ability to plan, implement, and evaluate change effectively.
• Strong analytical, critical thinking, and creative problem-solving skills.
• Excellent verbal and written communication skills for diverse audiences.
• Ability to make informed decisions based on sound judgment.

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience


Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.



You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $93.23 - $125.16 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.