Senior Director of Facilities

Position Overview:
The Senior Director of Facilities oversees the Facilities team to develop, propose, and implement strategic and tactical programs for planned and reactive maintenance services, asset replacement scheduling, and capitalized renovation projects. This includes the development of annual and long-term plans to support programs, prioritizing work based on asset conditions and available resources, and adjusting to changing needs. The objective is to maintain shops and sites in a customer-pleasing manner and to support Operations’ and company goals.

Job Qualifications:

• Bachelor’s degree required; MBA or advanced degree preferred

• 10+ years of progressive leadership experience in Facilities or Asset Management, including enterprise or national scope responsibility

• Proven track record of developing and executing long-term strategy, not just operational leadership

• Experience leading in high-growth, multi-unit environments (QSR strongly preferred)

• Demonstrated ownership of large-scale budgets and capital planning initiatives

• Strong background in vendor strategy, contract negotiation, and cost optimization at scale

• Experience driving digital transformation, systems implementation, and data-driven decision making

• Deep technical knowledge (MEP, refrigeration, building systems), with ability to translate into business strategy

• Proven ability to influence C-level and cross-functional executives

• 25% travel required

• Must be an effective negotiator; able to understand and successfully negotiate multiple or complex contracts and other agreements to achieve company goals and contain costs

• This position requires driving, when necessary

Location Requirement: 
This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days. Relocation Assistance available for candidates that qualify.

Key Result Areas (KRAs):

Enterprise Facilities Strategy & Asset Optimization

• Define and own a long-term Facilities strategy aligned to company growth, market expansion, and financial objectives

• Establish a portfolio-wide asset management strategy, including lifecycle planning, capital allocation, and risk mitigation frameworks

• Partner with Development, Operations, Finance, and Real Estate to ensure Facilities is a strategic enabler of new site growth and market entry

• Lead prototype evolution strategy, balancing brand standards, cost efficiency, operational practicality, and speed to market

• Develop and implement enterprise-wide standards, policies, and governance models to ensure consistency at scale

Shop, Site & Portfolio Performance

• Oversee end-to-end performance of the national Facilities portfolio, including uptime, asset health, repair timelines, and cost efficiency

• Establish predictive and preventative maintenance strategies that reduce reactive spend and extend asset life

• Drive continuous improvement of condition assessment programs, ensuring data informs capital planning and prioritization

• Ensure all repairs, renovations, and new builds align to future-state standards, not just current needs

• Champion sustainability and energy optimization initiatives, tying efforts to measurable cost savings and ESG goals
   

Financial Leadership & Capital Planning

• Own and optimize a multi-million dollar operating and capital budget, ensuring ROI-driven decision making

• Build and execute long-range capital plans, including remodels, replacements, and infrastructure investments

• Identify and deliver cost savings opportunities through vendor strategy, purchasing leverage, and operational efficiencies

• Implement financial forecasting models tied to asset lifecycle, growth projections, and inflationary pressures

• Design and lead a national vendor strategy, including sourcing, performance management, and consolidation opportunities

• Negotiate complex, enterprise-level contracts that drive cost efficiency, service quality, and scalability

• Establish vendor performance frameworks using KPIs, SLAs, and scorecards tied to business outcomes

• Build strategic partnerships that introduce innovation, technology, and best-in-class service models

Organizational Leadership & Talent Strategy

• Build and lead a high-performing, scalable organization, including regional leaders and support functions

• Define organizational design and resourcing strategy aligned to rapid growth and changing market conditions

• Develop leadership bench strength through succession planning, coaching, and capability building

• Serve as the executive Facilities leader, influencing enterprise decisions across Operations, Development, Finance, and Supply Chain

• Translate operational insights into strategic recommendations that impact company performance

• Ensure Facilities is positioned as a value-driving function, not just a cost center

Skills:

• Budgetary Responsibility 

• Collaborative

• High Communication Skills

• Critical Problem Solving

• Delegation Skills

• Enterprise & Strategic Thinking

• Financial Acumen & Capital Allocation

• Executive Presence & Influence

• Organizational Design & Talent Development

• Change & Transformation Leadership

• Data-Driven Decision Making

• Operational Excellence at Scale

• Vendor & Partnership Strategy

• Risk Management & Governance

Physical Requirements:

• In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions

• Must be able to collaborate in-person with occasional impromptu in-person meetings 

• Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels

• Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches.  Must be able to occasionally move or lift office items up to 25 pounds

• Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.

• Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.

• Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.

• Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software. 

• Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.