Senior Director - MSO Performance and Engagement

We’re seeking a Senior Director, MSO Performance & Engagement to lead initiatives that strengthen MSO performance, drive engagement, and enable consistent execution across the organization.

Key Responsibilities

Performance Tracking and Reporting

• Infrastructure Development: Build and implement scalable systems to track key performance indicators (KPIs) across MSOs, Affinity Groups, and the overall platform.
• Data Governance: Establish processes for consistent data collection, validation, and reporting to ensure accuracy and reliability of performance metrics.
• Executive Deliverables: Create regular strategic performance reports for the SOG, MSO leadership teams, and MSO Boards, highlighting key insights, trends, and areas of opportunity.
• Dashboard Creation: Develop dynamic dashboards for real-time performance monitoring across MSOs and Affinity Groups.

Strategic Insights and Recommendations

• Analyze performance data to identify trends, gaps, and opportunities for improvement across all MSOs and Affinity Groups.
• Collaborate with the VP, MSO Value Creation, and Affinity Groups to define strategies for improving operational and financial metrics.
• Partner with the Data and AI Affinity Group to leverage advanced analytics and predictive modeling to enhance decision-making and drive measurable improvements.

Collaboration and Alignment

• Work closely with MSO leadership teams and Affinity Groups to ensure alignment between performance tracking and Value Creation Plans (VCPs).
• Support the integration of new MSOs into the platform by establishing performance tracking frameworks that align with their unique goals and challenges.
• Facilitate knowledge sharing across MSOs and Affinity Groups to promote best practices and accelerate growth.

Continuous Improvement

• Identify and implement initiatives to improve KPIs across operational, clinical, and financial dimensions.
• Collaborate with the Integration Management and IT Infrastructure TAGs to streamline workflows and optimize processes that enhance performance outcomes.
• Develop and refine methodologies for assessing and improving platform-wide performance.

Qualifications

Education and Experience

• Bachelor’s degree in business administration, healthcare management, data analytics, or a related field; advanced degree (e.g., MBA, MPH) preferred.
• Proven track record of developing and managing performance tracking systems and delivering actionable insights to executive leadership.

Skills and Competencies

• Data Analytics Expertise: Strong analytical and problem-solving skills, with proficiency in data visualization and reporting tools (e.g., SmartSheets, Tableau, Power BI).
• Strategic Thinking: Ability to identify opportunities for improvement and develop actionable strategies to drive performance outcomes.
• Leadership: Exceptional leadership and collaboration skills, with the ability to influence and engage diverse stakeholders.
• Communication: Excellent verbal and written communication skills, with the ability to present complex data and insights clearly and concisely.
• Project Management: Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines.
• Healthcare Industry Knowledge: Understanding of healthcare operations, clinical trial services, and value-based care principles.

Key Performance Indicators (KPIs)

• Timely delivery of strategic performance reports to the SOG, MSO leadership, and MSO Boards.
• Improvement in tracked KPIs across MSOs and Affinity Groups, aligned with Value Creation Plans.
• Successful implementation of performance tracking infrastructure across all MSOs.
• Increased adoption of data-driven decision-making tools and methodologies.
• Achievement of measurable improvements in operational, financial, and clinical outcomes.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies: AmerisourceBergen Services Corporation