Senior Director, Medical Omnichannel Capabilities & Digital Solutions

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Lilly’s Medical Omnichannel Education (MOE) team helps address clinical care gaps by delivering scientifically grounded, needs-based education to healthcare professionals (HCPs) through multiple digital channels.

As Senior Director, Medical Omnichannel Capabilities & Digital Solutions, you will serve as the global Medical Affairs leader for digital channel strategy and capability—shaping how Medical content and experiences are designed, governed, measured, and scaled across channels such as web, email, social, and emerging digital platforms. You will translate customer insights and external best practices into practical, compliant capabilities that improve the HCP experience and support better patient care.

This is a highly visible role with the opportunity to influence enterprise direction and help shape the future operating model for Medical digital channels.

What you will do

Set the global strategy and roadmap

• Lead the multi-year strategy and roadmap for Medical Affairs digital channels and omnichannel capabilities, aligned to customer needs and business priorities.
• Define success measures (e.g., adoption, engagement quality, operational performance, experience outcomes) and establish a cadence for continuous improvement.
• Ensure channels operate as an integrated ecosystem (not disconnected tactics).

2) Lead Medical Affairs web strategy (enterprise partnership)

• Partner closely with the Senior Director, Unified HCP Experience to represent and shape the Medical Affairs web strategy, including experience standards, prioritization, governance, and measurement.

3) Establish standards, governance, and scalable ways of working

• Build and maintain global standards, guardrails, and governance in partnership with Quality, Compliance, Legal, Privacy, and Regulatory stakeholders.
• Clarify decision rights and operating mechanisms (intake, prioritization, design standards, release governance, measurement).
• Ensure global approaches can be implemented locally/regionally, balancing consistency with market and regulatory needs (US and international).

4) Drive innovation and external thought leadership

• Identify relevant trends in digital engagement, technology, and policy and translate them into pilots and scalable capabilities.
• Build and leverage an external network of experts (vendors, industry partners, consultants) to accelerate learning and adoption.
• Represent Medical Affairs externally as needed to shape ethical, compliant digital dissemination practices.

5) Lead cross-functional delivery and execution oversight

• Partner with technology, insights/analytics, market research, and internal Medical stakeholders to deliver capabilities that are measurable, customer-centered, and compliant.
• Oversee channel execution for MOE priorities (including web, email, social, and other digital formats), ensuring delivery against plans, timelines, budgets, and quality expectations.
• Own operational planning, capacity management, reporting, and vendor/partner coordination for channel workstreams.

6) Lead and develop talent

• Manage and develop a team of 9, including performance management, coaching, and succession planning.
• Build a culture of customer focus, strategic thinking, operational rigor, and compliance-by-design.

Minimum qualifications

• Bachelor’s degree (or higher).
• 7+ years of experience leading digital channels and/or customer solutions in a complex, cross-functional environment
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.

Preferred qualifications

• Advanced degree (e.g., MPH, PharmD, MS, MBA).
• Proven experience owning strategy/roadmaps and driving delivery through a matrix (influencing multiple functions; working with compliance/legal/regulatory partners in a regulated setting).
• Experience in Medical Affairs (e.g., Medical Information, Medical Education, field medical, publications/medical communications).
• Strong “digital product” mindset (roadmaps, governance, adoption, measurement), not only campaign execution.
• Experience working in regulated environments and designing compliant-by-design processes.
• Strong analytics orientation (ability to translate data into decisions and priorities).
• Vendor/partner management experience.
• Excellent communication and stakeholder influence skills.
• Willingness to travel domestically and internationally (~10%).

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

$154,500 - $226,600

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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