Senior Director, IT Transformation & Operations

Location:

Schaumburg, Illinois, United States

Job ID:

R0123182

Date Posted:

2026-03-18

Company Name:

HITACHI HIGH-TECH AMERICA, INC.

Profession (Job Category):

IT, Telecom & Internet

Job Schedule: 

Full time

Remote:

No

Job Description:

HITACHI HIGH-TECH AMERICA, INC.

POSITION DESCRIPTION

POSITION TITLE:                           Senior Director, IT Transformation & Operations

DIV/DEPARTMENT NAME:           CSR / Information Technology

REPORTS TO:                                  General Manager, CSR

POSITION STATUS:                        Full-Time

WORK LOCATION:                          CGO (Schaumburg, IL)

WORK STYLE DESIGNATION:      Hybrid (+50% Onsite)          

WORK STYLE REQUIREMENT:     Onsite 60%/Remote 40%

FLSA STATUS (E or N):                 Exempt

TRAVEL REQUIRED:                       30%

POSITIONS SUPERVISED:             2

EXPECTED PAY RANGE:  $176,262 to $242,361 annually

The Senior Director of IT Transformation & Operations provides executive leadership for enterprise IT service delivery while driving execution of HTA’s multi-year IT transformation. This role is accountable for maintaining operational stability, protecting business continuity, and translating transformation strategy into measurable operational outcomes across the HTA IT organization.

Reporting to the IT Transformation Project GM, The Senior Director leads cross-functional IT leadership across infrastructure, applications, and service management to ensure reliable delivery, of business-critical services while implementing new operating models, governance structures, and performance expectations.

Serving as the operational leader during this transition period, the role ensures that transformation initiatives are effectively integrated into day-to-day operations without disrupting business performance.  The Senior Director also acts as a key liaison between HTA IT, HHT IT, business leadership, and other Hitachi IT groups across the US, ensuring alignment with enterprise technology direction and long-term capability development.

PRIMARY RESPONSIBILITIES

Major Responsibilities/Activities (List in order of importance the essential functions of the job and the approximate percentage of time spent on each of the activities; describe what must be accomplished, not how it must be done; include supervision or management responsibilities, quality and quantity standards, and % Time (as applicable.)

(E) Operational Leadership During Transformation

• Provide executive-level oversight of day-to-day IT operations throughout the transformation period, ensuring consistent, reliable delivery of critical systems and services

• Ensure continuity of business-critical IT services while organizational, process, and technology changes are implemented

• Act as the primary escalation point for operational, delivery, and service-related issues, driving timely resolution and clear executive communication

• Balance execution of transformation initiatives with operational risk management, business stability, and customer impact considerations

• Establish and enforce interim and target-state operating rhythms, escalation paths, and decision authorities to maintain control during transition

• Proactively identify emerging operational risks and service impacts associated with transformation activities and implement mitigation strategies to prevent disruption

(E) Talent, Capability & Change Enablement

• Provide executive leadership and strategic direction for Infrastructure and Applications leadership teams, ensuring alignment, clear accountability, and disciplined execution of operational and transformation priorities

• Maintain organizational stability, engagement, and productivity during periods of significant change by setting clear priorities, reinforcing expectations, and supporting leaders through transition

• Establish and embed clear accountability models, performance expectations, and decision rights across IT leadership roles to enable effective execution and reduce ambiguity

• Lead IT leadership teams through organizational and capability changes by clarifying roles, responsibilities, and ways of working as new operating models are introduced

• Build leadership depth and succession readiness for critical operational and technical roles to ensure continuity, risk mitigation, and long-term relevance beyond the transformation period

• Reinforce a culture of ownership, accountability, and continuous improvement that supports both near-term stability and future-state capability development

(E) Transformation Execution & Operating Model Implementation

• Translate approved transformation strategy, target operating models, and governance frameworks into detailed, executable operational plans with clear milestones, ownership, and success metrics

• Partner closely with the IT Transformation Project GM, HHT, and HTA VPGMs to align operational execution with enterprise strategy (roadmap), business priorities, and value realization objectives

• Lead disciplined execution of transformation initiatives aligned to the multi-year roadmap, ensuring progress is measurable and outcomes are achieved

• Drive adoption of standardized, streamlined processes, operating protocols, and performance management practices to embed the future-state IT model

• Ensure transformation initiatives are effectively absorbed into day-to-day operations without disrupting critical business services or HTA partner commitments

• Monitor interdependence, organizational readiness, and change impacts, adjusting implementation plans to balance speed of transformation with operational stability

(E) IT Governance, Portfolio & Performance Management

• Guide  IT program portfolio execution, ensuring initiatives are prioritized and delivered in alignment with business value, risk, and strategic objectives

• Execute and reinforce portfolio governance frameworks established through the IT Transformation Project GM and executive leadership.

• Implement standardized governance mechanisms for project intake, prioritization, and performance tracking

• Define and embed KPIs, service metrics, and performance expectations aligned to business expected outcomes.

(E) Risk Management & Business Continuity

• Proactively identify, assess, and mitigate operational risks arising from personnel, process, structural, and technology changes associated with the transformation

• Ensure transformation activities effectively balance internal controls, cyber-security posture, regulatory compliance, and the stability of business-critical systems while enforcing Hitachi’s compliance standards

• Maintain comprehensive business continuity oversight to protect essential IT services during periods of organizational and process transition

• Establish disciplined operational oversight mechanisms, risk monitoring frameworks, and escalation protocols to identify emerging threats early and drive timely mitigation

• Align closely with established enterprise risk management (ERM), internal audit, and cyber-security protocols to integrate operational risk considerations with broader Hitachi risk objectives

(E) Financial Stewardship & Cost Management

• Establish operational IT cost discipline by ensuring spending aligns with approved budgets, transformation priorities and business value expectations

• Guide and direct budget management to establish clear cost visibility, accurate forecasting, and ensure operational execution aligns with approved financial constraints and priorities.

• Identify cost pressures, capacity constraints, delivery tradeoffs, and optimization opportunities, ensuring financial decisions are reflected in delivery sequencing and business commitments

• Translate executive- and transformation-level cost decisions into realistic operational plans, resource allocations, and delivery expectations

• Monitor operational spend trends, cost drivers, and resource utilization, escalating financial risks, misalignment, or variances in a timely and transparent manner

• Support the IT Transformation Project GM, VPGMs, and CXO leadership with accurate, execution-level insight into cost performance, value realization, and financial risk

• Reinforce a culture of financial accountability, cost awareness, and disciplined resource stewardship across HTA IT leadership and teams

(E) Stakeholder Leadership & Communication

• Serve as the primary operational interface between HTA and business stakeholders during the transformation period, ensuring clear alignment between service delivery, transformation activities, and business priorities

• Reinforce trust and credibility in IT services through consistent operational performance, proactive issue management, and transparent, fact-based communication

• Provide executive leadership with accurate, operationally grounded status updates, risk assessments, and decision support to enable timely and informed oversight

• Support the IT Transformation Project GM to contribute to executive and board-level communications by translating complex operational realities into clear, actionable insights

• Coordinate structured engagement across HTA, HHT, and business leadership to maintain alignment, manage expectations, and resolve conflicts efficiently

• Work effectively within a global governance environment, aligning HTA execution with HHT’s stated direction, enterprise standards, and platform strategies.

• Bachelor’s degree required in Information Technology or Computer Science. Master’s degree preferred in (MBA, MS, or equivalent) with emphasis in Business Administration, Technology Management, Information Systems, Finance or Strategy

• IT Service Management certification– (e.g., ITIL or equivalent)

• Enterprise or program management certification (e.g., PMP, PgMP, or equivalent)

• Change management certification (e.g., Prosci, CCMP, or equivalent)

• Information security or risk management certification (e.g., CISSP, CISM, CRISC, or equivalent)

EXPERIENCE AND TRAVEL REQUIREMENTS

• 12-15+ years of progressive IT leadership experience, including 5+ years in senior leadership roles with responsibility for enterprise IT operations, infrastructure, and applications.

• Demonstrated experience leading multi-functional IT teams across infrastructure, applications, and service delivery in complex geographically distributed environments

• Accountability for operational performance, service delivery, and business-facing IT leadership within a large or complex IT environment

• Experience leading or supporting large-scale IT transformation initiatives or multi-year operating model changes

• Experience maintaining IT operational stability and service continuity during periods of organizational or technology change

• Experience managing IT budgets, cost transparency, and resource allocation in complex environments

• Experience serving as a senior escalation point for operational, delivery, or service-related issues

• Experience partnering with business leaders and global IT organizations in a matrixed environment

• Some travel – approximately 30%

• Ability to independently develop, lead, and drive projects

• Ability to build constructive and effective relationships across the company

• Ability to analyze operational, financial, and delivery data to support executive decision-making

• Computer and Technical Skills

  • Familiarity with enterprise IT environments including infrastructure (servers, networks, data centers, cloud platforms), enterprise applications (ERP, CRM, BI), and productivity suites.

  • Knowledge of IT service management platforms (e.g., ServiceNow, Atlassian)

  • Understanding of IT architecture, operational monitoring, and incident management tools.

  • Familiarity with ITSM and endpoint/infrastructure management tools (e.g., Freshservice, Microsoft SCCM, Intune, VMware Workspace)

• Project, Portfolio, & Transformation Management

• Proficiency with project and portfolio management tools such as Microsoft Project, Smartsheet, Planview, Jira Portfolio, or Clarity PPM. Experience with program tracking, milestone management, and executive reporting. Financial & Resource Management

• Experience with IT financial tracking and budget management tools, Data & Analytics

  • Experience with business intelligence and reporting tools such as Power BI, Spotfire, SAP BW, Qlik, or Tableau

  • Front-End Tools (Power BI, Spotfire, SAP BW, Qlik, Tableau)

  • Familiarity with data platforms and warehousing technologies (e.g., Snowflake, AWS, Azure, SAP BI, MS SSAS)

  • Familiarity with AI-enabled analytics and productivity platforms (e.g., Copilot, Einstein, Joule, GPT, Gemini)

• Collaboration & Communication

  • Proficiency with Microsoft 365 (Word, PowerPoint, Excel, Teams, Outlook) and virtual collaboration tools

  • Ability to produce executive-level presentations, reports, and operational dashboards

• Cybersecurity & Risk Awareness

  • Understanding of cybersecurity tools, controls, and monitoring relevant IT operations

  • Ability to interpret security dashboards, risk reports, and compliance monitoring tools

  • Strong computer skills required, knowledge of SAP a plus 

Equal Opportunity Employer (EOE)

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to HTA-AccommodationRequests@hitachi-hightech.com