Senior Director, Clinical Operations

Noom is on a mission to help people live better, longer. We're a consumer-led digital health company, connecting people to content, coaching, community, and clinicians, to build lasting habits and live healthier lives. We're a high-growth organization powered by science, technology, and world-class talent. When you join Noom, on any team, you'll see the impact of your work on the world.

Our Clinical team is at the heart of Noom's ability to deliver medically sound, scalable health programs. We sit at the intersection of clinical excellence and operational innovation, partnering with Product, Engineering, and our B2B team to implement and grow Noom’s clinical and behavioral programs.

About the Role

As we continue to grow, we're seeking a Senior Director, Clinical Operations to lead and scale our clinical operations function. Reporting to the SVP of Health Operations and Customer Experience, you will inherit an existing team and portfolio of active initiatives and build new ones. You will own the clinical protocols, vendor relationships, and operational models that bring Noom's clinical programs to life across B2B and direct-to-consumer channels.

You Will

• Own the end-to-end clinical operations org for Noom Med, spanning D2C and B2B, including the strategic expansion of clinical programs, protocol development, and operationalization of new initiatives in partnership with Product and Engineering
• Serve as the operational bridge between clinical strategy and execution, ensuring commitments made to members and enterprise partners are delivered with quality, precision, and measurable outcomes
• Lead and scale a high-performing clinical ops team, managing hiring plans and headcount growth as the business expands
• Drive clinical implementations across D2C and B2B strategic initiatives, coordinating across internal clinical teams, external provider networks, and vendor partners to bring programs to life.
• Own the provider and member experience, holding provider satisfaction, clinical quality, and member health outcomes as core success metrics
• Build and maintain the operational infrastructure that powers the clinical org: capacity models, utilization targets, reporting frameworks, and workflow systems that scale with growth
• Evolve and adapt your roles and responsibilities to support Noom Med as it continues to grow
  
  

About You

If you're interested in shaping the future of digital health and building the operational foundation that makes it possible, this role may be for you!

You Have

• 8+ years of clinical operations experience, with 3+ years in health tech (telehealth, consulting, payor, provider, or services)
• Experience in digital healthcare required; healthcare subscription background acceptable
• Bachelor’s degree, or eqjuivalent level of education
• Demonstrated ability to lead people, run operations, and think strategically at a senior level
• Distinctive analytical and quantitative skills; you can model trade-offs, evaluate information, and translate strategy into operational plans
• Exceptional communication skills and the ability to manage a complex portfolio of stakeholders and initiatives
• End-to-end telehealth experience is a strong plus
  
  

What Makes This Job Amazing

• You will be at the forefront of one of the most exciting movements in healthcare, where the work you do directly impacts millions of people's health outcomes
• You will have real ownership and real impact, giving you the rare opportunity to both run the business and shape where it goes next
• You will work at the intersection of technology, healthcare, and behavior change at a company that has helped millions live healthier lives and is just getting started
  
  

Compensation Package

• The US base salary range for this full-time position is $225,000 – $265,000.
  • This range reflects the minimum and maximum salary target for the position for US-based candidates, at the time of posting. The actual salary offer is based on factors including relevant experience and training, assessment of functional skills and behavioral competencies, and location, among others.
• Other elements of Noom's Compensation Package:
  • Noom offers a comprehensive and generous total rewards package. This may include a discretionary performance-based bonus, stock awards, healthcare (featuring a plan with premiums covered by Noom), paid holidays and paid leave (including Summer Fridays), 401k program, and various cash stipends and budgets for employees (tech, learning & development, etc.).
    
    

Location

• Hybrid (2x/week) required if you are local to the NYC or Princeton, NJ metropolitan areas.
• Remote only available if you are located outside the above two metropolitan areas.
• Candidates, regardless of location, should be comfortable with occasional travel.
  
  

More About Noom

Noom is a leading whole-person health platform on a mission to help people live better, longer. We combine personalized medication with the science of behavior change and psychology, to help people build lasting habits and live longer, healthier lives. With nationally-recognized, holistic programs spanning weight, diabetes prevention, GLP-1 support, menopause, longevity, and more, we serve millions through health plans, employers, and direct-to-consumer offerings. As a trailblazer in the world of health and wellness, Noom makes healthy living easy, fun, and deeply rewarding.

We’re more than a health tech company—we’re a movement. This belief extends to our culture: we empower our people to think big, act boldly, and take pride in their contributions to shaping the future of health. With a strong remote culture, as well as offices in NYC and Princeton, we’ve been named one of the Best Places to Work by Inc., Fortune, Glassdoor, and Quartz—including honors for technology and diversity.

Join us in shaping the future of health. You’ll be part of a passionate, mission-driven team working to make the world a healthier place—one habit at a time.

Noom is proud to be an Equal Opportunity Employer, and all applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, caste, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by applicable law. Noom is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. 

To help protect against potential hiring scams, please be aware that all email communications from the Noom Talent team and/or hiring managers will come only from an @noom.com email address. Please ignore any messaging or communication from other domains (e.g. @noom.team). Noom will never ask you for personal payment, require you to purchase equipment, conduct an interview process or messaging exchange via Microsoft Teams, or extend a job offer without the completion of a multi-step interview process featuring a combination of phone, Zoom, and in-person interviews, as well as references. If you are unsure about the validity of a Noom job posting on another website, we strongly encourage you to apply directly through our website.