Senior Director, Client Partnership (Healthcare)

Location: This position is remote within the United States.

Client Partnership is accountable for all aspects of the client relationship. This encompasses the health of the relationship, financials, quality of the work product and team motivation. It’s an equal mix of being a client’s strategic partner, Huge’s business operator, and an internal team champion. Their mission is to drive client success through great, user-centric work.

Job description.

Dedicated and driven, the Senior Director of Client Partnership provides both strategic and tactical leadership across multi-million dollar engagements, while keeping up-to-date on daily project activities. We need someone who’s able to identify a client’s business needs and work with both the client and the various Huge teams to understand, define, and build effective and innovative solutions that generate measurable results. 

A Senior Director of Client Partnership is the kind of person who will know what you want—and what you need—before you do. They can take on the point of view of both our clients and our internal teams and they know exactly how to express those perspectives, concerns, and requirements to the other side. They must be prepared to be as much of a leader as they are a communicator and mentor.

Required strategic experience.

This role will oversee comprehensive hospital and healthcare system redesign initiatives, requiring deep expertise in navigating clinical workflows, operational complexities, and stakeholder alignment to drive clarity, vision, and measurable improvements across patient, provider, and organizational experiences

What we'd like to see.

• Expert experience leading large-scale hospital system engagements within a design or innovation agency environment. 
• Experience in a client services organization, preferably on projects with top tier consulting firms or interactive agencies (including web, mobile, video, brand, and strategic consulting projects).
• Healthcare-savvy client partner: Proven ability to navigate the complex dynamics of hospital systems and how patients, caregivers, and clinicians engage with healthcare brands and services.
• A strong point of view on the future of healthcare experiences. 
• An ability to manage long term, multi-million dollar engagements with multiple project tracks and teams. A sharp mind, a good memory, and an attention to detail are absolutely key.
• Comfort interacting with clients of all levels and industry backgrounds, from the CEO to administrative support staff. They need to know intuitively how best to facilitate the relationship between Huge and our clients in any given situation.
• Strong understanding of web development technologies and design lifecycle. They should understand the work we do—and the new things we can be doing—as well as they understand our clients.
• An ability to manage and set client expectations. You combine the client's needs and our awesome abilities and you figure out the way to produce stunning work.

This role is currently not available for hire or work in New Mexico, and Hawaii, USA.

About Huge

Huge is a design and technology company. We create products and experiences that grow the world’s most ambitious brands. We do this by designing experiences for people, not users, and uncovering new sources of growth by leveraging our creative talent, our proprietary platform LIVE and unlocking the advantages brought to us by emerging technologies. We believe all experiences should be intelligent, shoppable and unique to every brand.

Huge’s nearly 1,000 thinkers, tinkerers, makers and creators, have been problem-solving across North America, Europe, and Latin America for over 25 years. Interested? You’ll find more information at www.hugeinc.com.

Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker.

#LI-POST #LI-Remote