Senior Digital Product Manager

About this role: 

Wells Fargo is seeking a Senior Digital Product Manager to ensure the stability, availability, and performance of technology services supporting critical business processes for our growing Credit Card business. This role serves as the liaison between business stakeholders and technology teams, driving shared understanding of service needs, priorities, and service level agreements. 

You will lead efforts to write, refine, and maintain user stories and backlog items, coordinate with engineering, support, and risk teams to manage service disruptions and root cause analysis, and identify opportunities to automate or optimize business services using agile delivery principles. 

This position also plays a key role in aligning to technology strategy, supporting executive reporting, and participating in business partner strategy planning and execution.  
In this role, you will: 

• Lead or participate in variety of complex functions within the digital environment 

• Contribute to large-scale planning related to the execution of the digital strategy 

• Review and analyze complex content strategy/creation, customer experience, analytics/research or product management that require an in-depth evaluation of variable factors 

• Independently resolve complex issues 

• Lead team to meet project deliverables while leveraging solid understanding of digital initiatives, policies, procedures and/or compliance requirements 

• Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals 

• Potentially lead projects, teams or provide direction to junior staff on less complex digital initiatives 

• Proactively monitor and improve service health rather than only reacting to incidents. 

• Maintain strong data hygiene and ensure accurate reporting for portfolio and capacity management. 

• Enable transparent communication between technology and business teams, avoiding siloed or centralized decision-making. 

• Balance governance and reporting with real operational improvements that enhance customer experience. 

• Drive continuous improvement through automation, agile practices, and engineering enablement. 

• Support workforce planning, talent development, and engagement strategies to build a diverse and high-performing team. 

• Ensure alignment with technology strategy and compliance requirements while managing risk effectively. 

• Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics 

• Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer 

 
Required Qualifications: 

• 4+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 

Desired Qualifications: 

• Deep understanding of business processes supported by technology, especially in financial services (e.g., marketing and acquisitions, application decisioning, payment systems and servicing). 

• Awareness of infrastructure, software delivery pipelines, monitoring tools, and cloud technologies. 

• Strong stakeholder management skills with ability to translate technical details into business impact and vice versa. 

• Experience using data and trend analysis to identify risks, bottlenecks, or service degradation before they impact the business. 

• Ability to work closely with cross-functional teams including product owners, developers, testers, and designers. 

• Proficiency in agile and product-centric delivery practices. 

• Strategic risk and dependency management experience. 

• Technical fluency and familiarity with collaboration tools (e.g., Jira, Confluence). 

• Leadership and coaching capabilities to inspire high-performing teams. 

• Strong understanding of risk management principles and compliance requirements within financial services. 

• Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable, implications, actions, and decisions 

• Demonstrated track record of effective influencing and collaboration at all levels 

• Exceptional problem solving abilities 

• Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives 

• Excellent written and oral communication skills with ability to clearly communicate results