Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
一、岗位定位 该岗位将作为 Chromeleon（变色龙）软件在中国的解决方案与培训专家， 面向制药企业质检（QC）用户，实验室及相关质量/IT 接口人员， 负责识别客户痛点、梳理软件定制化需求，并通过系统培训和方案讲解， 帮助客户提升 Chromeleon 软件使用效率和质检质量。 ________________________________________ 二、主要职责 1. 客户需求识别与解决方案整理 • 深入制药企业 QC 实验室，了解客户在 Chromeleon 使用中的实际问题 • 识别客户在流程自动化、数据完整性、审计追踪、报表合规性、操作效率方面的痛点 • 将客户需求整理为清晰的定制化需求说明，并与内部技术团队对接 2. Chromeleon 软件培训（核心职责） • 为客户提供系统化的软件培训，包括： o 色谱数据软件Chromeleon网络版 的基础配置与进阶操作 o QC 典型工作流程与最佳实践（方法、序列、处理、审核、批准、报告） o 定制报表与自动化功能的使用说明eWorkflow、定制报表及自动化功能的合规使用 • 根据不同用户层级设计并实施培训计划 • 能够适应较高频率的客户现场出差 3. 解决方案推广与内部协作 • 将典型客户案例转化为标准化解决方案、eworkflow模板或培训材料 • 支持内部销售、应用和服务团队理解 Chromeleon 软件价值 • 在项目实施或系统升级过程中，支持客户进行系统变更评估与合规影响分析 • 参与客户技术交流或行业活动（必要时） 4. 持续学习与工具应用 • 持续学习 Chromeleon 软件及行业发展趋势 • 保持开放心态，积极使用 AI 等新技术工具提升培训和工作效率 ________________________________________ 三、任职要求 必备条件 • 本科及以上学历，分析化学、制药工程、生命科学或相关专业 • 3 年及以上 HPLC 或 其他企业级 CDS使用或支持经验Chromeleon 相关经验 • 深刻理解制药企业 QC 实验室工作流程、数据流程及合规要求 • 具备良好的沟通能力、表达能力和培训能力，能够与实验员、 QC、QA、IT 等不同角色有效沟通 • 能独立开展工作，并具备良好的团队合作精神 • 能适应频繁出差 优先条件 • 有技术培训或客户培训经验，SQL Server数据库架构 • 有软件实施、流程优化或定制项目经验 • 熟悉数据完整性或法规要求 • 有使用 AI 工具提升培训或方案整理效率的经验
This position serves as a Chromeleon software Solution and Training Specialist in China,
supporting pharmaceutical Quality Control (QC) users, laboratory personnel, and related Quality and IT stakeholders.
The role is responsible for identifying customer pain points, defining software customization requirements, and delivering structured training and solution presentations,
helping customers improve Chromeleon software utilization, QC efficiency, and data quality.
Engage deeply with pharmaceutical QC laboratories to understand real-world challenges in Chromeleon usage
Identify customer pain points related to workflow automation, data integrity, audit trails, report compliance, and operational efficiency
Structure customer requirements into clear customization needs and coordinate with internal technical teams
Deliver systematic software training to customers, including:
Basic configuration and advanced operation of Chromeleon Enterprise (network) edition
Typical QC workflows and best practices (method setup, sequence creation, data processing, review, approval, and reporting)
Compliant use of customized reports, eWorkflows, and automation features
Design and execute training programs tailored to different user levels
Adapt to frequent on-site customer travel requirements
Convert typical customer cases into standardized solutions, eWorkflow templates, or training materials
Support internal sales, application, and service teams in understanding and communicating Chromeleon software value
Support customers in system change assessment and compliance impact analysis during project implementation or system upgrades
Participate in customer technical exchanges or industry events as required
Continuously update knowledge of Chromeleon software and industry trends
Maintain an open mindset and actively adopt AI and other emerging tools to improve training effectiveness and work efficiency
Bachelor’s degree or above in Analytical Chemistry, Pharmaceutical Engineering, Life Sciences, or related disciplines
Minimum 3 years of experience with HPLC or other enterprise-level CDS platforms, preferably Chromeleon
Strong understanding of pharmaceutical QC laboratory workflows, data processes, and compliance requirements
Excellent communication, presentation, and training skills, with the ability to effectively engage with laboratory analysts, QC, QA, and IT stakeholders
Ability to work independently with strong teamwork and collaboration skills
Willingness and ability to travel frequently
Experience in technical or customer training; familiarity with SQL Server database architecture
Experience in software implementation, workflow optimization, or customization projects
Knowledge of data integrity and regulatory requirements
Hands-on experience using AI tools to improve training delivery or solution documentation efficiency