Conducts descriptive and exploratory analytics, understanding and communicating what a dataset can tell us about, including, but not limited to; membership, products, processes, competition, the economic environment, and marketing promotions.
Creates data models, reports, visualizations and dashboards to answer business questions. Trains business customers on their interpretation and use.
Designs, builds, and maintains scalable and efficient data pipelines to transform data from various sources in our analytics platform
Collaborate with cross-functional teams to understand business needs, identify data sources, and develop data-driven solutions to complex problems.
Assesses data cleanliness and cleans data, ensuring accuracy, completeness, reliability, relevance and timeliness.
Coordinate with IT, data engineering, and line of business teams to resolve data accuracy, completeness, and timeliness.
Mentor and provide technical and domain guidance to data analysts and data scientists.
Establish and adhere to best practices in reporting and analysis: data integrity, test design, analysis, validation to ensure the team is providing exceptional quality work and is continuously gaining everyone's trust.
Implement and consistently practice the highest standards of accuracy regarding data collection, calculations, and presentation.
Continuously builds domain expertise in various credit union subject areas, including, but not limited to; marketing, underwriting, fraud, and servicing channels.
Completes all required training programs to maintain a current knowledge applicable to assigned duties and responsibilities, including regulatory compliance requirements.
Company Wide Expectations
Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
Delivers friendly, caring service to internal and external members.
Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
Follow all physical and online security procedures and maintain strict confidentiality of all member information.
Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
Works scheduled hours and maintains punctuality.
Performs other related duties as assigned or requested.
To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.
An equivalent combination of education and experience may be considered.
Required - 4 Year / Bachelors Degree - Business Analytics, Economics, Statistics, Finance, or closely related field.
Required - 5 Years - Responsible business domain experience in data analytics - preferably analytical experience in consumer finance.
Required - Experience with various data/analytical tools (e.g., Excel, SQL, PowerBI, Tableau, Snowflake).
Required - Experience with programming languages (e.g. Python, R) for data cleaning and exploratory or descriptive data analysis.
Preferred - Experience with experimental design and inferential statistics.
Preferred - Experience with data modeling and transformation tools (e.g. dbt).
Preferred - Experience with query performance optimization in a cloud data warehouse.
Preferred - Experience with predictive modeling, distributed computing (e.g. Apache Spark, pySpark, Snowpark) and working and collaborating in production environment.
Effectively apply internal/external customer service practices and processes to meet quality service standards and achieve member satisfaction.
Strong analytical aptitude with a driving curiosity to identify, formulate, and solve problems.
Ability to assess cost trade-offs related to decision-making and further data acquisition/analysis in a business context.
Comfortable deriving business implications from data/analyses and making recommendations for business action--even in the absence of complete information.
Desire and ability to continuously learn new analytical methods and tools in order to have increasing impact on business results.
Ability to train and develop others.
Set priorities and manage one’s own time effectively.
Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions
Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
Use correct English including spelling, grammar and punctuation.
Understand and follow written and oral instructions.
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Intermittent standing, sitting, walking, bending and climbing.
Using hands repetitively to handle, feel or operate computers and other standard office equipment.
Reaching with hands and arms.
Intermittent lifting and carrying up to 25 pounds.
An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;
Works in a typical technology office environment.
Remote work environment considered.
Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
We are proud to be a Drug-Free and Tobacco Free Workplace.