Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.
Objective of the position
As a Senior Customer Support Representative, you act as the primary contact for key accounts, managing the entire order process from quotation to delivery. You collaborate with Account Managers and cross-functional teams to ensure customer satisfaction and drive process improvements. With strong communication and problem-solving skills, you resolve escalations, identify bottlenecks, and lead customer meetings to deliver timely, effective solutions.
Characterization of activities
- Serve as the primary contact for key customers, handling inquiries, providing product information, and resolving issues.
- Manage quotations and oversee the complete order process to ensure accuracy and timely delivery.
- Maintain customer data in the CRM system and proactively communicate delivery schedules or changes.
- Monitor backlog, escalate issues internally when necessary, and support colleagues with escalations.
- Lead cross-department improvement initiatives and report on delivery performance and demand trends.
- Represent the company at trade shows and participate in customer meetings and visits, both domestic and international.
Education, Experience And Knowledge
- Bachelor’s degree or equivalent level of education and practical experience.
- Proven experience in a customer support role with strong order handling and CRM skills.
- Excellent English communication skills; Dutch is an advantage.
- Technical affinity and eagerness to learn product details.
- Strong coordination abilities with a proactive, solution-oriented mindset.
- Proficient in MS Office and comfortable learning new software tools; experience with Exact Globe and Power BI is a plus.
- Driven towards continuous improvement, flexible, positive, and highly organized.
What we offer
- Salary based on knowledge and experience.
- Full-time employment of 40 hours per week.
- 8% holiday allowance.
- Travel allowance home-work: 23ct per kilometers one way up to a maximum of 50 km
- CAO: Metalektro HP
- Retirement: PME (Pensioenfonds Metalektro).
- WIA: WIA floor, WGA gap and WGA gap additional insurances in accordance with the stipulated provisions.
- PAWW: Compulsory supplementary insurance when the statutory unemployment WW or WGA benefit expires.
- Holiday days: 27 days on an annual basis (full-time).
- ATV: 13 days on an annual basis (full-time)